How to Hold Ebay Seller Accountable?

I ordered a package on ebay. It never came. My neighbor said she saw the package on my door step then it disappeared. I think someone stole it off my door step. I tried contacting the seller and they keep ignoring me. So I filed an ebay complaint and nothing happened. Ebay did not send me any confirmation of... show more I ordered a package on ebay.
It never came.
My neighbor said she saw the package on my door step then it disappeared.
I think someone stole it off my door step.
I tried contacting the seller and they keep ignoring me.
So I filed an ebay complaint and nothing happened.
Ebay did not send me any confirmation of the complaint.
If I call the ebay phone number they refer me to their website.
Ebay obviously does not want you to talk to a real person.
What do I do?
The post office said the package was insured.
If the package was insured then I don't know why they can't send me another one.
The post office won't do anything to help me at all what so ever.
They said to contact the seller which I have.
I contacted me apartment manager and she knocked on everyone's door asking if they knew what happened to my package.
What can I do now?
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