What happens if tower hobbies cancels your order?

I recently purchased a savage x 4.6 from tower hobbies & they kept telling me that my order could not be completed. So i called customer service & the ***** as lady just tells me that shes gonna cancel my order & they had already took money from my credit card. Till now they have not gave me my money back. What... show more I recently purchased a savage x 4.6 from tower hobbies & they kept telling me that my order could not be completed. So i called customer service & the ***** as lady just tells me that shes gonna cancel my order & they had already took money from my credit card. Till now they have not gave me my money back. What should i do??
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