How to fix error code 1012 on evo?

Every time I try to update anything like update profile or prl it says error code 1012. I called sprint and they couldn't fix it. I did a factory reset twice and that didn't work and i rebooted my phone lots of times and i try to update the profile lots of times to but nothing will work. Calls and texts... show more Every time I try to update anything like update profile or prl it says error code 1012. I called sprint and they couldn't fix it. I did a factory reset twice and that didn't work and i rebooted my phone lots of times and i try to update the profile lots of times to but nothing will work. Calls and texts messages work but no data and my 3g sign wont pop up. I even tried to update profile under wifi but that didn't work. can someone please help me.!!!!!
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