Anonymous
Anonymous asked in 社會與文化語言 · 8 years ago

國際貿易--debit

與國外客戶交易, 2008年出的貨,他現在才再跟我們說:貨品材質不正確,要求索賠。 可以這樣嗎? 一般商場上不都是以貨易貨嗎? 而且這票貨未免也太久了吧!!! 客人是有寄樣品來, 我們確認後, 發現有些東西部是我們做的~ 區區幾封MAIL 就要向我們索取將近台幣百萬...

有誰可以解釋一下嗎???

義大利客人,到底是哪理不對勁???

另外,是否可以幫忙翻譯一下,以下句子:

『關於扣款的部分,我們不能接受你們這樣的處理方式!

材質部分出了問題,我們當然會去解決並對此件事情負責,

因為你是我們的買家, 所以我們的產品負責,我們的解決方式如下:

請您將我司有問題的產品寄回,而我們會換回正確材質的貨品給你。』

2 Answers

Rating
  • Chris
    Lv 7
    8 years ago
    Favorite Answer

    呵呵呵 現在歐債風暴嚴重 全世界都不景氣 確實有些沒品客戶會設法claim 對客戶的了解以及是否還有生意前途都是你們處理的考量重點

    那麼請問貨款結清了嗎? 如果沒結清客人要扣款 好牌在他手裏 你就只好任人宰割了 如果早就結清了 要不要答應賠錢就由你決定了 比較好處理了

    1.- 如果想要婉轉處理 不要太難看 可以要求材質檢驗報告並要求列出尚有多少存貨可退回(這是要測試貨物是否早已賣出 還是賣不出去而做的market claim)

    Dear Sirs:

    We are very surprised about your reimbursement claimed on our merchandise of xxxxxpcs of xxx品名 which was shipped to you 3 year ago.

    As you are one of our good customers, we would like to do our best to solve the problem. Please send us a certified material test report to let us see what was the problem of the material and also an invoice listing all the items and quantities of the defective goods to be returned so that we will arrange the freight forwaders to take care of the shipback necessity. Please rest assured that once we receive the returned goods, we will check and replace the new goods shipped to you immediately.

    Looking forward to your further information and with kindest regards,

    xxx/xxx公司

    2.- 其實客人若想要的是錢而已 是很難說服他們的 如果是我就直接拒絕了 開什麼玩笑 就算他再繼續跟我們買 要做多久才能賺回百萬打平而已啊 老實說3年前的貨現在才來claim 我根本不會相信 義大利人做生意常常很魯的 所以我會回說:

    Dear Sirs:

    We received your letters and noted your claim made on our merchandise of 品名 shipped to you on xx月 xx日 , 2008.

    However, as our company always provide a 2 years guarantee on all our goods sold out, we find it very difficult to agree with your requirement now as the goods was shipped 3 years ago, no longer of our responsibility anymore.

    Your understanding would be very much appreciated.

    Sincerely yours,

    xxx/xxx公司

    以上供參考 希望一切順利

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  • 8 years ago

    這類的客戶投訴,通常是依照當初雙方簽訂的合約內容進行索賠。

    建議版大最好是有類似的文件資料做為輔助,可以提出向客戶說明清楚,而不是只有靠著簡單的書信往返解釋。

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