The food and beverages department in hotels work in every aspect of customer relations where food and beverage is concerned.
Look at it from the Food & Beverage Director Hotel Job Description.
A hotel food and beverage director is a career where you'll be a member of the hotel management team and able to take your skills to other hotel properties around the world. The director must have leadership skills to manage other employees and communication skills to work with other members of the management team. A passion for cuisine and spirits coupled with years of experience in the hospitality industry makes for the background of a successful food and beverage director.
The food and beverage director is in charge of purchasing, or overseeing the purchasing with the chef and sommelier, all the ingredients necessary to create the menu items and all the wine and spirits the hotel serves. As the director of the hotel's food and beverage program, this position generally requires hiring of new employees, terminating employees when needed, and overseeing the training program to ensure the staff in the dining room and those serving room service are following the hotel's style of service (formal, casual, etc).
Although most hotels employ a general and assistant manager of the dining room and room services division, as the director you may be called upon to smooth out situations when a hotel guest or guest of the restaurant is unsatisfied with the level of service or the food. However, the director also may receive guest compliments of the food or service of an employee. As the director, it's essential to keep up the morale of the food and beverage team, including servers, busboys, hostesses and room service attendants. One way of doing this is by letting the employees know when a job has been done well.
As a member of the hotel's management team, the food and beverage director will communicate with other directors and managers within the hotel such as the hotel general manager, the director of housekeeping and the head of the accounting department to discuss ways to improve the hotel. The director may also communicate with other management team members to find out ways to lower labor costs, improve revenue and stay on top of new trends in the industry.
The food and beverage director must also interact with the marketing or public relations team. As the person in charge of the entire food and beverage program at the hotel, the director may be called upon to provide quotes to a journalist writing a story, or come up with inventive ways to bring in more guests such as special promotions, guest chefs or wine programs.
Most food and beverage directors have been working in the hotel or restaurant industry for a number of years. According to Renard International, a hospitality consulting group, most food and beverage directors have at least a decade of experience in a management position in hospitality. Getting a bachelor's of science degree in hotel administration or hospitality management from a recognized hotel school such as Cornell University will not only help prepare you for the demands of the career, but also can help you get an internship at a hotel or a job in the food and beverage department to begin your on-the-job training.
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· 7 years ago