Customer satisfaction is very important for company's sales strategy, so companies try to provide good customer service.
And most companies train their customer service staff to deal politely with customers.
The research suggests, is that British customers complain less about bad service than hard-to-please Americans do.
British always in a roundabout way not a direct way.
Americans are critical of even small mistakes.
British customers complain less, so British's service industries lose a chance to improve their service.
Most American companies are training staff how to respond to a customer complaints.
It is very important to be polite and helpful at all times.
When a customer is very angry about a mistake, we have to stay calm.
When customer explains a problem, we have to listen carefully and repeat to check that we have understood.
We have to do our best to try to provide our customer with what he or she wants.
OT Components sent the wrong quantity of component to Magda Zawadski.
OT Components got two options, send a credit note or refund the money.
Magda choose refund the money to them.
- ☁☻ω☻☁sbmandyLv 58 years agoFavorite Answer
其實, 某部分的英文, 你比回答者譯得更好~
例如: 第3部分的第一句.不過, 第3部分的第2句: we have to stay calm, 不是很明你想表達什麼,當中的we又是誰.
你的第2部分很容易發現錯誤~但其他因沒有附中文解釋, 並不是容易理解句子本身的意思~第2部分的第一句: 應該這樣改會更好
According to the research, the British have a smaller proportion of complaining the bad services than the American.
2012-04-19 04:33:36 補充：
我看到你嘗試以hard-to-please來形容美國人. 但不建議, 因有失客觀性
還有, 你寫British customers, 但只寫Americans使2個比較的TERMS不同.
British customer==American customer || American==Britisher (篇幅有限)
2012-04-19 04:37:42 補充：
是the British=the American 我打錯
2012-04-19 20:20:37 補充：
Hello, I am sbmandy come from Hong Kong.我用的英文字眼是盡可能根據你的字而改寫的.我記得以前老師教過, 不太善於運用英文的, 最好不要寫太長的句子.最好用連接詞把句子連起來~1.
Customer satisfaction is very important for the sales strategy in a company. Therefore,many companies try to provide a good customer service.
And most companies tend to train their staffs to deal politelywith the customers.
*tend to(傾向)*Staff要加S因正在講很多公司的員工, 並不是一間公司的員工
根據研究, 英國人與美國人相比, 在抱怨不好的服務方面擁有更少的比例。
According to the research, the British have a smaller proportion of complainingthe bad services when compared to the American.*我在意見說過: 如你想用British customers, 請你也用American customers.*根據研究, 研究沒有用的形容詞, 你最好也不要用~( hard-to-please)
*compared to: 是你把這2項比較, 所以是Passive voice, 而不是comparing to 英國人比較拐彎抹角 美國人較注重細節
The British always talkin a roundabout way, but not a direct way.
The Americans are critical of even smallmistakes.
美國人對甚至微小的錯誤提出批評/挑剔挑剔挑剔挑剔挑剔???The Americans are critical of the mistakes, even a small one. 英國顧客比較少抱怨所以英國的公司比較難去增進他的服務品質
British customers made less complaints , so the service industry in British metmore challenges when improving their service qualities.
Due to ________, most American companieshave to train their staffs how to respond to the complaints from customers.寫上原因較好~不寫也行~
-It is very important to be polite and helpful at all times. (CORRECT)
-When a customer is very angry about a mistake, we have to stay calm.We是誰?
When customer explains a problem, we have to listen carefully and repeat tocheck that we have understood.
We have to do our best to try to provide our customer with what he or shewants.
OT Components had sent the wrong quantity of component to Magda Zawadski.(Past-Participle)
OT Components had two options, have a credit note or refund the money. (Pasttense)
At last, Magdachooserefund the money to them.(correct) (超字數~我補給你)
2012-04-19 20:21:26 補充：
2012-04-19 20:21:36 補充：
1. OT 寄錯了錯誤數量給Magda(correct)
2. OT有2個選擇: 擁有Credit note 或 歸還現金?(這錯了!!句子意思錯~!)
正確: Magda有2個選擇, Magda才可作選擇
但你寫: OT有2個選擇, Magda作出選擇
- 阿昌Lv 78 years ago
Customer satisfaction for the company's sales strategy is very important, so the company to provide good customer service.
And training in most companies, their customer service staff politely dealing with customers.
Studies have shown that UK customers complain about bad service, not hard to please the Americans do.
England has always been in a roundabout way rather than a direct way.
Americans, even small mistakes in the key.
UK customers complain less, so the service industry in the United Kingdom have lost the opportunity to improve their services.
Most U.S. companies are training staff how to deal with customer complaints.
This is very important, at all times polite, helpful.
When the customer-related error is very angry, we must remain calm.
When the client indicates a problem, we have to listen and repeat the examination, we already know.
We must do our utmost to try to our customers to provide his or her what you want.
Overtime component Magda Zawadski added to send the wrong number of components.
Overtime component has two options, send a credit note or refund the money.
The Magda Select returned to them.
- wej03xu6Lv 58 years ago