My account was hacked last week. I changed my password but am not able to send any e-mails. I am recieving fin?
I changed my password but am not able to send any e-mails. I am recieving fine but lost my ability to send mail. Any suggestions.
- Anonymous9 years agoFavorite Answer
The hacker might have taken over your address to use for sending spam, and that blocks you from sending mails although you can still receive and read them. Yahoo does recommend changing your password, but there are more steps to take than that!
1. Check that the alternate e-mail address is still yours, under Options, Mail Options, Account Information, then change it! (so the hacker will not be notified of the change). Then change both your password AND your secret questions and answers. Make them unique and long, strong ones with mixed characters!
(*** Changing your password also deletes the cookie which apparently inserts that sly trojan address grabber. ***)
If you used this password for other accounts, change them too - make every one different. Make the password much longer than 8 characters, with mixed symbols.
Usually, this is all you need to do, although mail will still be sent in the name of the old account for a while.
For a Yahoo account, you can change your password at https://edit.yahoo.com/config/change_pw. If you can no longer access your account, you can get a new password at https://edit.yahoo.com/forgotroot/
2. *** If spam mail was sent to any of your contacts, apologize, and notify all your contacts NOT to open short e-mails, especially those with no subject, and definitely not to click any links. Warn them to change their passwords and scan for malware too, just in case. Set up an alternate 'alias' account to use instead. This allows you to use a different address for sending, but still keep all saved mails and contacts and the first address active too for incoming mail. Your friends can trust this new address. (There is a choice of address in an arrow in the From: box.)
http://edit.yahoo..com/config/list_alias (alternate address)
3. Just to be very sure your computer is not infected, run both an anti-virus and spyware/malware scans, updated and separately - even more than one malware scan, or Trend Micro's Housecall for an online a-v scan. (*** in 'Safe Mode with Networking' is the only truly effective method - click F8 repeatedly when the screen first lights on boot-up, then arrow keys and Enter to navigate. ***) Re-boot into Safe Mode for each separate scan. These are the best free anti-malware programs.
4. Delete all System Restore points from Control Panel > Recovery (or System Restore in XP), Once clean, re-boot and create a new restore point.
5. Then delete cookies, cache and history in case the malware can 'self- reproduce'. Try using the CCleaner download program. It's free, and cleans your computer's 'junk files with one click - a good thing to do every so often anyway. Next, use its cautious safe registry cleaner in case the malware left behind some 'clues'.
Also, for individual browsers, see:
- Anonymous9 years ago
Type these 3 keys together
and in the window that appears Tick the top box
"Preserve Favourite website data"then click on Delete
That will clear out your browser cache and is
usually enough to fix most problems
If they don't work then a full virus scan may be needed.
Have a good day.
Lennon 4 ever
- Anonymous9 years ago
Sounds like the hacker has gained control of your account, and doesn't want you using it. Might be best to shut it down, and begin a new one.