I bought the o2 blackberry bolt on but havn't got anything?

I rang the o2 bolt on service yesterday around 7:30 and I confirmed that I wanted to purchase the blackberry text and web bolt on and I have £13 on my phone but they haven't charged me? And its been over 24 hours and I haven't got it? What's going on? And with the text and web bolt on do I get to use... show more I rang the o2 bolt on service yesterday around 7:30 and I confirmed that I wanted to purchase the blackberry text and web bolt on and I have £13 on my phone but they haven't charged me? And its been over 24 hours and I haven't got it? What's going on? And with the text and web bolt on do I get to use bbm? And if its just being slow when should I be getting it? Thanks for the answers I'm just really confused! :):):):):)
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