I have read Crisis of Conscience; however, I am not a Jehovah's Witness and have never been one. The author is very frank and straightforward, and all of his claims are well documented and sourced so that anyone can easily research them and draw their own conclusions as to whether or not they are trustworthy. IMO, Franz does not come across as angry or vindictive at all. He speaks kindly of the majority of the members of the Governing Body. It was obvious to me after reading this book that Franz was burdened with a deep sense of responsibility to share his first-hand knowledge of the inner workings of the organization, and to clear up some common misconceptions that JW's believe about the leadership of the Watchtower Society and their procedures and teachings.
I have a friend who was "marked" after the elders learned she had read this book, even though her opinion of Ray Franz at the time was that he was a definite "apostate." Her own close friends and family started to shun her because she was "marked." She subsequently disassociated herself because she realized that the "love" she had been shown during her years in the org. was conditional love.
This is what I don't understand: Before I buy something, expensive or not, from a toy to a kitchen appliance, a vacuum cleaner to a car, I always look for reviews on the product from people who've owned them. I feel that I have a reasonable amount of intelligence, and I can usually discern the people who are just ranting about a product because it didn't work properly through some likely fault of their own. But for the majority of people who leave reviews, their input is very valuable to me in deciding whether or not to buy.
Obviously one's religion is critically important, while material things you can buy are not. But should not the same principle apply? Are we not exhorted by the Scriptures to test all things? If we really have "the truth," is it not strong enough to withstand any amount of testing? But what about, in the case of religion, if you have already "made the purchase?" Is it too late or no longer allowed for you to examine your religion or examine your beliefs in order to test them and make sure of all things? Is it improper for you to even listen to the experiences of others, particularly those who by virtue of their high ranking within the organization were privy to information that you weren't?
"How should you feel if proof is given that what you believe is wrong? For example, say that you were in a car, traveling for the first time to a certain place. You have a road map, but you have not taken time to check it carefully. Someone has told you the road to take. You trust him, sincerely believing that the way he has directed you is correct. But suppose it is not. What if someone points out the error? What if he, by referring to your own map, shows that you are on the wrong road? Would pride or stubbornness prevent you from admitting that you are on the wrong road?" (Live Forever, p. 32)
Apparently not, according to the words of the Watchtower Society itself.