Topshop 網購, 過了20天以上都收到

如題,我在2011.10.07,花了75英鎊,可到現在還沒收到,寄信給客服也沒回我,誰有經驗的??我英文沒很好,又不敢打電話去??怎麼辦......

Update:

呃,我是直接連topshop的官網,CONTACT US,

https://www.topshop.com/webapp/wcs/stores/servlet/...

Update 2:

然後寫上訂單號碼和Tracking No. ,在comments的地方勉強用爛爛的英文抱怨一下

Update 3:

糟,剛剛看了信箱,沒收到訂單資料,沒寄貨通知,但打給刷卡銀行說是topshop那邊已要請款,而且我topshop的my account的ORDER STATUS是顯示Your order has been dispatched from our warehouse.,也有ORDER NUMBER和Tracking No.,這樣該怎麼辦??謝謝你的回答

Update 4:

呃,我剛剛看到一封信似乎是相關回信,但意思沒很懂,請問我可以打上去請你做解釋嘛??

Update 5:

我每次點Tracking No. 他都直接跳到Topshop首頁,我也試著傳訊息給貨運公司(英),貨運公司回了一封信,We apologise, but are unable to deal directly with you regarding your parcel enquiry.

Please contact the company with whom you placed your order.

Thank you.

Update 6:

不好意思,麻煩你了,那封信的內容以下(Topshop):

We've been making a few improvements to the way our site works and have hit one or two snags along the way. we know that this has caused some issues and would like to make amends.

Update 7:

If you come back to Topshop.com before 23:59 GMT Friday 14th Ocotber 2011 no matter what you spend, you'll get free delivery on your order. Simply select standard delivery and enter WITHLOVE at check out.

可沒表示寄貨了沒,這封信是2011.10.12寄的,謝謝你了

Update 8:

Topshop回信了,以下:

Thank you for your email received 28 October 2011.

Unfortunately parcel tracking is only available in the UK.

We normally expect overseas deliveries to arrive within 10 days, however if you have not yet received your order,

Update 9:

please allow up to 4 weeks in case of any problems with the courier service or transport system.

Please also check with your local Post Office to see if they have received your parcel.

麻煩你了,謝謝

Update 10:

信是回給Topshop了 ,但對方沒回

Update 11:

topshop回:

Thank you for your email received 2 November 2011.

Unfortunately parcel tracking is only available in the UK.

Update 12:

We normally expect overseas deliveries to arrive within 10 days, however if you have not yet received your order, please allow up to 4 weeks in case of any problems with the courier service or transport system.

Please also check with your local Post Office to see if they have received your parcel.

3 Answers

Rating
  • 9 years ago
    Favorite Answer

    哈囉 你好!

    請問你信是怎麼寫的?

    我住美國 常在topshop網站買東西

    寄到美國大約一個禮拜到二個禮拜之間

    會不會是因為寄台灣的關係 才比較久呢?

    妳都有收到email說訂單資料嗎?

    寄貨通知呢? 有收到過嗎?

    2011-10-28 07:09:49 補充:

    那個tracking no你有試著去track嗎?

    因如果order status是已經有tracking # 那應該貨是寄出來了

    你把他們的回信給我看 我可以解釋給妳!

    2011-10-28 08:04:07 補充:

    他們給你email是說他們的網站有些問題如果妳在10-14號以前買東西 打上他們給你的code "WITHLOVE",那你的訂單會是免運費

    因為不是重要的訊息 所以我是講個大概

    這個EMAIL沒有講到妳訂的東西

    這樣好了 我打一封EMAIL是問妳這個訂單的 妳就照抄 再寫一封EMAIL去問

    2011-10-28 08:12:11 補充:

    內容如下:

    Hello there,

    Would you please adivse the order staus of order# "妳的訂單號碼"?

    I have placed the order on 10-07-11 but I didnt get any information regarding this order.

    I would like to find out if you have ever got my order? if so, please let me know if you have already shipped it out ?

    2011-10-28 08:13:20 補充:

    Many thanks!

    "打上你的名字"

    不好意思 補充內容只能打300個字 我超過了所以分兩次回答

    妳就這樣照著我寫的 去問

    他們到時回信 可再問我內容 ^^

    2011-10-29 13:06:04 補充:

    他說很不幸的包裹追蹤只在英國

    通常預估十天會收到包裏,

    不管怎樣如果你沒有收到 請容許4個禮拜如果有任何問題關於送件服務或是運送系統.

    請同時跟你地區的郵局查他們是否收到你的包裏

    以上大致上是信件的內容

    2011-10-29 13:11:44 補充:

    回信內容

    HI thanks for your reply,

    Are you saying you have already shipped out the order? when did you sent it out?

    it's been 3 weeks already since I made purchase! if I dont receive it withing one more week,

    2011-10-29 13:11:51 補充:

    and if my local postal office dont have any information about this parcel

    would you guarantee to refund the full amount of the order?

    Thank you!

    2011-10-29 13:15:35 補充:

    回信內容是問他們說什麼寄出來的

    這是三個禮拜前買的東西 如果一個禮拜再不拿到 而且如果你地區的郵局沒有任何關於這個包裏的資料

    他們是否可以保證退這票貨的全金額

    因為我想說如果你再一個禮拜收不到的話 應該就代表就是收不到了

    寄四個禮拜還收不到也太扯了

    所以還不如爭取權利 先看他們怎麼回答再說!

    有問題再問我囉!

    2011-11-02 02:48:43 補充:

    再用原信回問說 :

    Dear All,

    Please see my perivous email and reply

    thank you!

    2011-11-03 01:31:55 補充:

    天哪 他們既然又回一樣的內容 (跟你29號給我看的內容是一樣的)

    這樣好了 你再等到7號 離你下單的那天剛好一個月時再寫一封email給他們

    到時我再寫給你內容

    如果你都沒收到貨 我就幫你寫信跟他們要退錢

    (你確定他們已經刷你的卡了厚?)

  • 9 years ago

    請問發問者最後有收到包裹嗎?

    我也是等了18天了還沒收到.....

    寄信去都不鳥我==

  • 9 years ago

    我也遇到相同的問題,在十月十六號買的到現在還沒收到商品,該怎麼辦?寫信去客服都沒得到回覆

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