401 k from Walmart inc hard to get out for good reasons?

In 2009 I went to the hospital for a injury the bill came so I tried to get money out of my 401k from Merrill Lynch thru Walmart but I a, 100 % vested with 12 years of service. They rejected it after I sent ll the info they want to show it was a bill Know in 2011 I am being sued over the same amount so i ask for a... show more In 2009 I went to the hospital for a injury the bill came so I tried to get money out of my 401k from Merrill Lynch thru Walmart but I a, 100 % vested with 12 years of service. They rejected it after I sent ll the info they want to show it was a bill Know in 2011 I am being sued over the same amount so i ask for a hardship withdrawal fax the paper of the amount I being sued from and again rejected why is it so hard to get my money out for what I need it for.
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