有關Steam的英文回信翻譯

我寄了有關我遊戲帳號遺失想要跟Steam拿回來,以下是Steam的回信,我搞不清楚Steam要我怎麼樣回信,我需要準備哪些資料?我是直接回信到發出這封mail的信箱嗎?

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Hello,

A staff member has replied to your question:

Hello Frank,

Thank you for contacting Steam Support.

In order to investigate this issue, we must verify your ownership of the software and associated Steam Account(s).

If you purchased software through Steam with a credit card, please confirm the card type (Visa, Mastercard, Discover, American Express), full name, expiration date, and last four digits of the card used with the order(s).

If you purchased software through Steam through PayPal, please provide the PayPal account holder billing information (name and address) and the PayPal Invoice ID. The Invoice ID will be 16-18 digits long and comprised of only numbers. It may be listed as the Order Description Number.

If you registered software purchased at a retail location, please handwrite your Support Ticket Number 7581-QJZN-8122 on the quick reference card or sticker above the CD Key (the number should not be written on a separate piece of paper or inserted with an image editor) and reply with a digital photo or scan of the CD Key in .jpg format. Please ensure that you submit a full-color image, rather than a photocopy.

If you have any difficulty locating the CD Key on the packaging, please see the following link:

URL: http://support.steampowered.com/kb_article.php?ref...

Example scans:

http://support.steampowered.com/images/faq/2347-QD...

http://support.steampowered.com/images/faq/2347-QD...

After verifying your proof of ownership we will gladly assist you with this issue.

Anytime you wish you can view your question online:

https://support.steampowered.com/view.php?ticketre...

Update:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

This message was sent by the Steam Support helpdesk.

Have a question we can help you with? Visit our knowledgebase for a list of questions and answers:

https://support.steampowered.com/kb.php

Update 2:

Alternatively, ask our staff a question:

https://support.steampowered.com/newticket.php

Steam Support :: https://support.steampowered.com

<=== 7581-QJZN-8122 --- a5c3u40d ===>

1 Answer

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  • 9 years ago
    Favorite Answer

    為了調查這個問題,我們必須證實你對軟體和相關帳號的所有權

    你是使用信用卡從Steam買軟體的話

    你需要告訴他們你使用的信用卡類別(ex: Visa, MasterCard....), 信用卡上的名字, 信用卡到期日和信用卡卡號末四碼

    如果你是用PayPal向Steam付錢的話

    你需要提供你的PayPal帳號上的名字和住址和由16-18個數字所組成的PayPal Invoice ID (或是叫做Order Description Number)

    如過你是從零售商店購買的

    請寫下你的 Support Ticket Number 7581-QJZN-8122 在一張卡片上或是CD Key上的貼紙

    把卡片和CD Key使用數位相機或是掃描下來 儲存成.jpg的形式

    (請不要另外寫在一張紙上或是使用圖片編輯器修改相片)

    請送原稿

    他並沒有說要寄到那裏去 依照推測 你可以直接回覆這封信件(把之前你寄給他們或是他們寄給你的部分也保留著) 這樣就算不是同一位工作人員收到你的e-mail他也可以幫你處理

    祝好運!

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