Is dynamic international express in UK real? i mean is this not a scam?

BECAUSE MY FRIEND HAS PACKAGE COMING FROM UK, NOW THE PACKAGE IS IN MALAYSIA, THEY TOLD HER THAT SHE NEEDS TO PAY 800 USD FOR THE INSURANCE AND FOR HER TO BE ABLE TO GET THE PACKAGE IN THE PHILIPPINES, SHES HAVING DOUBT THAT THIS MAYBE A SCAM, ANY HELP?
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