Anonymous
Anonymous asked in Computers & InternetHardwarePrinters · 8 years ago

how to fix error 51.23 error in hp color laserjet 3600dn?

how to fix error 51.23 error in hp color laserjet 3600dn. What is the caused of the problem

2 Answers

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  • 8 years ago
    Favorite Answer

    From the troubleshooting guide:

    1. Press to continue.

    2. If the message persists, turn the printer off and then on.

    3. Reseat DC controller connectors J1010, J1012, and J1021.

    4. Replace the flat cable.

    5. Replace the DC controller PCB as necessary.

    If could also be a dirty laser scanner lens at the location of the magenta cartridge.

  • 8 years ago

    That error is a laser failure on the Magenta laser. You need a service technician to look at it and repair it. Call HP and ask for a local supplier or maintenance, or ask how much they would charge to fix if not under warranty.

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