how to fix error 51.23 error in hp color laserjet 3600dn?
how to fix error 51.23 error in hp color laserjet 3600dn. What is the caused of the problem
- Shawn HLv 69 years agoFavorite Answer
From the troubleshooting guide:
1. Press to continue.
2. If the message persists, turn the printer off and then on.
3. Reseat DC controller connectors J1010, J1012, and J1021.
4. Replace the flat cable.
5. Replace the DC controller PCB as necessary.
If could also be a dirty laser scanner lens at the location of the magenta cartridge.
- Richard JLv 79 years ago
That error is a laser failure on the Magenta laser. You need a service technician to look at it and repair it. Call HP and ask for a local supplier or maintenance, or ask how much they would charge to fix if not under warranty.Source(s): http://www.hp.com/sbso/assist/index.html