Should i take a job as a claims specialist for a roofing company?

The manager at a bbb accredited roofing company really wants me to work there, as I have excellent exlerience in sales. Anybody know what its like?

1 Answer

  • Anonymous
    10 years ago
    Favorite Answer

    Many people and businesses buy insurance policies to protect against various kinds of monetary losses through unexpected events, such as sickness or automobile accidents. Claims specialists mostly work for insurance companies, although health care providers and hospitals employ claims specialists, too. These administrative personnel process claims against insurance policies, provide customer service and resolve billing issues.


    A claims specialist may help customers by giving basic instructions on proceeding with their claims or referring them to automobile repair shops. They review insurance policies to determine coverage and prepare any needed forms. Usually, they must create, organize, maintain and retrieve multiple detailed paper and electronic records stored on computers. Some companies authorize claims specialists to pay smaller claims. A claims specialist may also call insured persons to obtain information.

    Tools and Skills

    Tools commonly used in claims processing include calculators and desktop computers. Software used for billing, databases, Internet browsers and Microsoft Office software such Microsoft Word and Microsoft Excel join the list of useful skills for claims specialists.

    Non-technical skills matter, too. The customer service aspect of the job requires an inclination to actively look for ways to assist people. Reading comprehension, the ability to speak clearly, good listening skills and logical thinking all help make success in this field more likely.

    Education and Training

    According to the U.S. Bureau of Labor Statistics (BLS), most firms require a high school diploma as minimum criteria for hiring. Business math courses enhance a candidate's resume, and computer skills are essential. Most firms provide on-the-job training. Various certifications exist for insurance claims professionals. Professional associations, such as the Claims Support Professional Association, provide guidance for continuing education options.


    The financial crisis around 2009 affected the insurance industry and set a trend of declining revenues and other fiscal problems. However, according to the BLS, despite this and the fact that job growth in the industry will be limited by corporate downsizing and other factors, candidates can still expect many job openings in this large industry as workers leave or retire and must be replaced. Health insurance in particular expects growth.


    The Occupational Information Network projects 33,800 job openings from 2008 through 2018 and reports the annual wage for insurance claims clerks in 2009 averaged $34,040 annually or $16.36 hourly.


    U.S. Bureau of Labor Statistics: Insurance

    U.S. Bureau of Labor Statistics: Insurance Claims and Policy Processing Clerks

    O-NET Online: Insurance Claims Clerks

    Claims Support Professional Association: Homepage


    Indeed: Insurance Claims Specialist Jobs

    Read more: The Job Description of a Claims Specialist |

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