I need serious help with a corrupt link that wont allow my Windows to work.?

I went on a link that shut down my computer and then when i try to turn it on, Windows wont even come up. Someone told me that it was a Trojan virus. what do i do?

Update:

When i boot it up, Startup Repair comes and then tells me it can fix it then restarts the computer to do the same thing.

2 Answers

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  • Tamim
    Lv 7
    8 years ago
    Best Answer

    To detect and remove this threat and other malicious software that may be installed in your computer follow the steps carefully. Ask a computer-savvy friend to assist you if you lack experience in this area.

    +First download the latest versions of the following on +another, clean machine+ and burn to CD or copy to a USB memory stick+

    Malwarebytes: http://www.malwarebytes.org/mbam.php

    ComboFix http://download.bleepingcomputer.com/sUBs/ComboFix...

    FixNCR.reg http://download.bleepingcomputer.com/reg/FixNCR.re...

    RKill http://www.bleepingcomputer.com/download/anti-viru... this page has a variety of different filenames to download to fool the virus, which will try to block RKill from running. Remember the filename of the version you downloaded.

    CCleaner (cleans out caches) http://www.ccleaner.com

    Avast! Home: http://www.avast.com/eng/download-avast-home.html

    Download these to your desktop and before running them, then change the names of the malwarebyte and combofix files to

    Malwarebytes: mblah.scr

    ComboFix: comfix.exe

    Follow these steps in order Don't skip ahead.

    Now, start the machine in Safe Mode with networking (hit the F8 function key as the machine boots up, and choose Safe mode)

    Turn off System Restore on your machine, but only until you get this fixed - many of these trojans get copied into the System Restore files, which anti-virus programs aren't allowed to touch and the viruses could reinstall themselves from there. My Computer > Properties >.... System Restore.

    The malware actively blocks programs and tools, so before you can start cleaning, you need to get the malware entries out of the registry, and stop the malware's current processes from running.

    Double-click FixNCR.reg to run it to clean the registry

    Now double click the RKill file (whatever name you downloaded it as) to run it. Wait for it, it could take a while. If the fake antivirus program throws a warning on the screen and blocks RKill, leave the warning up on the screen and run RKill again.

    Do not reboot your computer If you reboot it will just load the malware in again.

    Then run CCleaner (it'll make scanning faster because it will delete a bunch of temp files and save you from having to scan those.) If the virus blocks CCleaner from running, proceed to the next step.

    Then run Malwarebytes (mblah), and clean everything it says.

    Then run ComboFix (comfix), and clean everything it says. If it tells you to reboot your machine during the process, do so immediately.

    Then install and run Avast - tell Avast to do a boot-scan - click on "schedule boot-scan" - and restart the computer

    Let it start and do the Avast boot scan

    Then turn System Restore back on.

    Now install the antivirus program of your choice to do continuous scanning, and make sure you keep it up to date

    Always keep your Windows, web browser and Java software up to date - frequent patches are released to plug security holes.

    Regards,

    Tamim

  • 8 years ago

    How come Windows will not load? What is different in the boot process allowing you to know this?

    Edit, in that case, you can try installing an operating system. Here are the steps:

    The following directions are to be performed from when your computer is off.

    1. Press the power button on your computer.

    2. Immediately after the computer is on, repeatedly press F12, until you are in the Boot Menu.

    2a. If the computer boots as normal, turn off the computer, and repeat steps 1-2, replacing the action of pressing F12 with pressing another F-key. You can also attempt using ESC or DEL/Delete.

    3. Either way, you should be in the Boot Menu. Press the button next to your primary CD-ROM.

    4. Place an operating system installation disk on the CD-ROM tray.

    5. Press the button next to your primary CD-ROM.

    6. Use the arrow keys to highlight the option for booting from your CD-ROM.

    7. Press Enter.

    8. Press a key.

    9. Follow the directions to install the operating system.

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