trojan hiloti and malware bytes didn't fix it?
I got a virus on my work computer. I put my computer in safe mode & downloaded & ran Malware Bytes, which found & quarantined a Trojan Hiloti virus. There were also a bunch of files that it identified as Trojan Winlock, Trojan Downloader, Malware Trace, and Trojan Agent Gen. I scanned it again and it showed up two more files that that it called Trojan Downloader.mb
Now it scans clean, but the computer is shutting down randomly, it can't connect to a printer, and if I go on the internet without safe mode other windows pop up. Any ideas what how I can find & fix what else is wrong? Everything I find says Malware Bytes, but I've done that and it's not finding what else is wrong.
- TamimLv 79 years agoFavorite Answer
To detect and remove this threat and other malicious software that may be installed in your computer follow the steps carefully. Ask a computer-savvy friend to assist you if you lack experience in this area.
+First download the latest versions of the following on +another, clean machine+ and burn to CD or copy to a USB memory stick+
RKill http://www.bleepingcomputer.com/download/anti-viru... this page has a variety of different filenames to download to fool the virus, which will try to block RKill from running. Remember the filename of the version you downloaded.
CCleaner (cleans out caches) http://www.ccleaner.com
Avast! Home: http://www.avast.com/eng/download-avast-home.html
Download these to your desktop and before running them, then change the names of the malwarebyte and combofix files to
Follow these steps in order Don't skip ahead.
Now, start the machine in Safe Mode with networking (hit the F8 function key as the machine boots up, and choose Safe mode)
Turn off System Restore on your machine, but only until you get this fixed - many of these trojans get copied into the System Restore files, which anti-virus programs aren't allowed to touch and the viruses could reinstall themselves from there. My Computer > Properties > System Restore.
The malware actively blocks programs and tools, so before you can start cleaning, you need to get the malware entries out of the registry, and stop the malware's current processes from running.
Double-click FixNCR.reg to run it to clean the registry
Now double click the RKill file (whatever name you downloaded it as) to run it. Wait for it, it could take a while. If the fake antivirus program throws a warning on the screen and blocks RKill, leave the warning up on the screen and run RKill again.
Do not reboot your computer If you reboot it will just load the malware in again.
Then run CCleaner (it'll make scanning faster because it will delete a bunch of temp files and save you from having to scan those.) If the virus blocks CCleaner from running, proceed to the next step.
Then run Malwarebytes (mblah), and clean everything it says.
Then run ComboFix (comfix), and clean everything it says. If it tells you to reboot your machine during the process, do so immediately.
Then install and run Avast - tell Avast to do a boot-scan - click on "schedule boot-scan" - and restart the computer
Let it start and do the Avast boot scan
Then turn System Restore back on.
Now install the antivirus program of your choice to do continuous scanning, and make sure you keep it up to date
Always keep your Windows, web browser and Java software up to date - frequent patches are released to plug security holes.
- DonLv 69 years ago
at the same time start machine and tap the F8 key repeatedly until the option windows appears choose safemode with networking then open browser and go to safety.live.com(that is microsoft's online virus scanner) it's is free...manual removal instructions can be found at precisesecurity.com or bleepingcomputer.com...you can download a rescue disk from kaspersky.com or avira.com just use another computer set bios to boot from the cd/dvd and run the rescue disk before anything can boot up they are both free...