My AntiSpyware froze, can someone help ?
So there's this stupid virus in my computer and I'm trying to kill it with SUPERAntiSpyware (Free Edition) for some reason, it froze when it checks a file called.
It just froze like that, I waited for 5 hours and it still froze.
I tried to scan with Spybot Search and Destroy, but after I restart my computer , the virus is still there. It's the "Personal Shield Pro" spyware scam thing. Someone tell me what to do. I've also tried fixing using registry booster but when I check with SUPERAntiSpyware, it found 2 threats but then it froze at this RemoteRegistry thingy and the virus is still in my computer.
What should I do ?
- TamimLv 79 years agoFavorite Answer
To detect and remove this threat and other malicious software that may be installed in your computer follow the steps carefully:
+First download the latest versions of the following on +another, clean machine+ and burn to CD or copy to a USB memory stick+
RKill http://www.bleepingcomputer.com/download/anti-viru... this page has a variety of different filenames to download to fool the virus, which will try to block RKill from running. Remember the filename of the version you downloaded.
CCleaner (cleans out caches) http://www.ccleaner.com
Avast! 4 Home: http://www.avast.com/eng/download-avast-home.html
Download these to your desktop and before running them, then change the names of the malwarebyte and combofix files to
Follow these steps in order Don't skip ahead.
Now, start the machine in Safe Mode with networking (hit the F8 function key as the machine boots up, and choose Safe mode)
Turn off System Restore on your machine, but only until you get this fixed - many of these trojans get copied into the System Restore files, which anti-virus programs aren't allowed to touch and the viruses could reinstall themselves from there. My Computer > Properties > System Restore.
The malware actively blocks programs and tools, so before you can start cleaning, you need to get the malware entries out of the registry, and stop the malware's current processes from running.
Double-click FixNCR.reg to run it to clean the registry
Now double click the RKill file (whatever name you downloaded it as) to run it. Wait for it, it could take a while. If the fake antivirus program throws a warning on the screen and blocks RKill, leave the warning up on the screen and run RKill again.
Do not reboot your computer If you reboot it will just load the malware in again.
Then run CCleaner (it'll make scanning faster because it will delete a bunch of temp files and save you from having to scan those.) If the virus blocks CCleaner from running, proceed to the next step.
Then run Malwarebytes (mblah), and clean everything it says.
Then run ComboFix (comfix), and clean everything it says. If it tells you to reboot your machine during the process, do so immediately.
Then install and run Avast - tell Avast to do a boot-scan - click on "schedule boot-scan" - and restart the computer
Let it start and do the Avast boot scan
Then turn System Restore back on.
Now install the antivirus program of your choice to do continuous scanning, and make sure you keep it up to date
Always keep your Windows, web browser and Java software up to date - frequent patches are released to plug security holes.
- Sly_Old_MoleLv 79 years ago
Remove Personal Shield Pro (Uninstall Guide)Source(s): Personal Shield Pro = malware
- Anonymous9 years ago
Neither of these is any good for this. And I hope you are not running both as they conflict and reduce security by 60 %. Connect your machine by network cable, wireless will not do this. Start in safe mode with networking. Download the free scanner from http://malwarebytes.org and run the full scan. Then seriously consider getting rid of the others and install a good free protection like AVG free or Avast.