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Anonymous
Anonymous asked in Computers & InternetSecurity · 9 years ago

Help! What's wrong with McAfee??

Today McAfee told my I wasn't fully protected so I ran a scan and it found that I have 7 trojans. First I want to know to get rid of them. Also the firewall randomly turned itself off and everytime I try to turn it on it instantly goes to being off. And now when I try to run a scan it keeps telling me that an unexpected problem has occured. Does anyone know whats happening? Please and thanks!!

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  • Tamim
    Lv 7
    9 years ago
    Favorite Answer

    +First download the latest versions of the following on +another, clean machine+ and burn to CD or copy to a USB memory stick+

    Malwarebytes: http://www.malwarebytes.org/mbam.php

    ComboFix http://download.bleepingcomputer.com/sUBs/ComboFix...

    FixNCR.reg http://download.bleepingcomputer.com/reg/FixNCR.re...

    RKill http://www.bleepingcomputer.com/download/anti-viru... this page has a variety of different filenames to download to fool the virus, which will try to block RKill from running. Remember the filename of the version you downloaded.

    CCleaner (cleans out caches) http://www.ccleaner.com

    Avast! 4 Home: http://www.avast.com/eng/download-avast-home.html

    Download these to your desktop and before running them, then change the names of the malwarebyte and combofix files to

    Malwarebytes: mblah.scr

    ComboFix: comfix.exe

    Follow these steps in order Don't skip ahead.

    Now, start the machine in Safe Mode with networking (hit the F8 function key as the machine boots up, and choose Safe mode)

    Turn off System Restore on your machine, but only until you get this fixed - many of these trojans get copied into the System Restore files, which anti-virus programs aren't allowed to touch and the viruses could reinstall themselves from there. My Computer > Properties > System Restore.

    The malware actively blocks programs and tools, so before you can start cleaning, you need to get the malware entries out of the registry, and stop the malware's current processes from running.

    Double-click FixNCR.reg to run it to clean the registry

    Now double click the RKill file (whatever name you downloaded it as) to run it. Wait for it, it could take a while. If the fake antivirus program throws a warning on the screen and blocks RKill, leave the warning up on the screen and run RKill again.

    Do not reboot your computer If you reboot it will just load the malware in again.

    Then run CCleaner (it'll make scanning faster because it will delete a bunch of temp files and save you from having to scan those.) If the virus blocks CCleaner from running, proceed to the next step.

    Then run Malwarebytes (mblah), and clean everything it says.

    Then run ComboFix (comfix), and clean everything it says. If it tells you to reboot your machine during the process, do so immediately.

    Then install and run Avast - tell Avast to do a boot-scan - click on "schedule boot-scan" - and restart the computer

    Let it start and do the Avast boot scan

    Then turn System Restore back on.

    Now install the antivirus program of your choice to do continuous scanning, and make sure you keep it up to date

    Always keep your Windows, web browser and Java software up to date - frequent patches are released to plug security holes.

    http://www.pcworld.com/article/149298/10_quick_fix...

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  • 4 years ago

    2

    Source(s): Amazing Protection Antivirus Software : http://MoveAntiVirus.com/?TLAm
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  • 9 years ago

    What good antivirus products want: Your safety

    What McAfee wants: $$$$

    Delete McAfee, and choose a program with superior quality for free like Avast, AVG or Microsoft Security Essentials.

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  • Bomber
    Lv 6
    9 years ago

    Okay dude don't be alarmed... those aren't even real threats probably... they want money from you and McAfee sucks anyways. just go to Start > Control Panel > Add & Remove Programs (thats for Windows XP

    Windows vista/7 > Start > Control Panel > Programs (located at the bottom) > Program and Features > and there you go... or go to Start > All Programs > and look for McAfee there, it should let you un-install from there but sometimes they don't have an un-installer there...

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  • 5 years ago

    my mcfee scan is not working and i want to put my scan and it said my computer is at risk the i can put my scan on

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