Why can I not access Google Docs?

This is what is says on google chrome when I try to access Google Docs:

SSL connection error

Unable to make a secure connection to the server. This may be a problem with the server, or it may be requiring a client authentication certificate that you don't have.

Error 107 (net::ERR_SSL_PROTOCOL_ERROR): SSL protocol error.

On Internet explorer it says:

The webpage cannot be displayed.

I have used 2 different computers but I know it is not the Docs server because my friend is using it right now...

Thanks for the help

1 Answer

  • 9 years ago
    Favorite Answer

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    Browser & Operating System (e.g. Safari 5.0.5, Chrome, Mac OSX 10.6.7):

    Free consumer account jeremyjjw7 (at) gmail.com

    Describe the steps you took that produced this error:

    My team has been unable to log in to google apps for a week now. our sales team uses this to track sales and project management. it is of paramount importance that we have access to it as soon as possible. I cannot even pull up the home page of google docs!

    ive tried waiting a few days now and it still is not working. i dont know who to contact for something like this as many of the support forms were down as well in google.

    Ive tried multiple browsers. i am in houston, texas and comcast is our ISP.

    someone please help!

    Copy and paste any error messages:

    Chrome Error:

    This webpage is not available

    The server at docs.google.com can't be found, because the DNS lookup failed. DNS is the web service that translates a website's name to its internet address. This error is most often caused by having no connection to the internet or a misconfigured network. It can also be caused by an unresponsive DNS server or a firewall preventingGoogle Chrome from accessing the network.

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