I got a virus on my computer and i want to save all my files but how?
I have two profiles on my pc. one of them is really infected, as soon as i login, a window pops up saying it wants to find and fix problems and i try it and it fails, meanwhile my whole screen turn black. and my other profile everything works fine. but here's my problem, i want to take it to a shop so they can fix it, but i dont want to lose anything of my music,videos, and pictures. how can i save my files before i take it to the shop and before the virus spreads to my other profile? my main thing is to save all my music and videos and pictures before i go fix the computer.. please help. and thank you.
- Wide GlideLv 79 years agoBest Answer
Basic Virus/Malware Removal Guide
Download ATF For cleaning of Temp Files & the Java cache
Now you should download Malwarebytes’ Anti-Malware, or Mbam
# Double-click mbam-setup.exe and follow the prompts to install the program.
# At the end, be sure a checkmark is placed next to the following:
* Update Malwarebytes’ Anti-Malware
* Launch Malwarebytes’ Anti-Malware
# Then click Finish.
# If an update is found, it will download and install the latest version.
# Once the program has loaded, select Perform quick scan, then click Scan.
# When the scan is complete, click OK, then Show Results to view the results.
# Be sure that everything is checked, and click Remove Selected.
# If it asks for a Restart DO SO, Very Important
Malwarebytes’ Video Tutorials
=====For those having trouble running Malwarebytes Anti-Malware=====
Now you should download SUPERAntiSpyware
ESET Online Scanner for a Good clean-up scan
Ccleaner for a good clean-up
System Restore OFF>Restart PC>Turn System Restore on>Create New Restore Point
NOTE:Only done when computer is in fact clean
Make sure you get a Good antivirus to protect your pc such as
Microsoft Security Essentials, Avira or Avast!Source(s): A great tool that can be used to scan your computer for outdated and vulnerable programs is the to your computer. A great tool that can be used to scan your computer for outdated and vulnerable programs is the free Secunia Online Software Inspector program http://secunia.com/vulnerability_scanning/online/ When you scan your computer with this program it will display a report showing all programs and Windows updates that should be installed in order to fix security holes and vulnerabilities. It is advised that all users scan their computer with this program in order to prevent your computer from being infected again after you clean it. How to detect vulnerable and out-dated programs using Secunia Personal Software Inspector http://www.bleepingcomputer.com/tutorials/tutorial... VMSAR http://vmsar.wordpress.com/category/home/
- KyleLv 69 years ago
DUDE, DO NOT TAKE IT TO THE SHOP AND WASTE MONEY IF YOU CAN FIX YOURSELF! The shop should be the last resort. Unless a Virus has messed with your BIOS and bootsector, you should be able to repair it yourself. Do not backup any files after the virus has infected it, or the next time you redownload them the virus will be back. Go into Safe Mode and download MalwareBytes. If one of your accounts work fine, then Administrator may as well. If it DOES Pop Up, and you can still maneuver around in your PC without there being a black screen, try RKill to kill the process. Then MalwareBytes
- 9 years ago
O you Poor fellow stuck in with the virus prone Windows. Why not try Linux, you can do all windows can in a secure way. Best its free.
Solution: Download a Linux Live CD or DVD. Boot up Linux os from CD or DVD or Usb stick. Copy all your Data files, pix, Movies onto a clean partition, pen drive or External Hard disk. Format and reinstall Windows. Or Move to Linux. Or Create Dual boot. I love Mint linux. Why not try Mint Linux? Its free, comes with Open office, just like MS office and VLC. . Its version 10 julia is stable secure and a beautiful Os.Source(s): Linux
- massardLv 43 years ago
possibilities are high your accepted data like be conscious data and photos are super. viruses and spyware in many cases embed themselves in application and the OS so in case you in elementary terms shop the data you are going to be super, yet you may nonetheless do an entire format and discover a thank you to ward off getting those viruses. theres no reason you may basically be casually amassing viruses on your laptop.
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- WesleyLv 59 years ago
I wouldn't worry about it. If they know what they're doing, they won't delete anything (except for the virus). If you are seriously worried, you could go buy an external hard drive and save everything to that.
- GameDayLv 79 years ago
tell us the name of the warning message - you have a bug that is trying to scam you out of some money by scaring you. If we have the name we can give you exact instructions to remove the bug and get your computer back to normal
hope this helpsSource(s): http://answers.yahoo.com/question/index?qid=201102... http://answers.yahoo.com/question/index?qid=201102... http://answers.yahoo.com/question/index?qid=201102... http://answers.yahoo.com/question/index?qid=201102... http://answers.yahoo.com/question/index?qid=201102... http://answers.yahoo.com/question/index?qid=201102... http://answers.yahoo.com/question/index?qid=201102... http://answers.yahoo.com/question/index?qid=201102...
- Anonymous9 years ago
windows backup on the uninfected profile