Windows 7 Lock Out, Help?

My mother has just purchased a new laptop. She is using windows 7 and can not get past the login screen. This is the first time she has turned on the laptop and it is new, not used.Any Help? SERIOUS ANSWERS ONLY

3 Answers

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  • Anonymous
    10 years ago
    Favorite Answer

    If she bought it from a non-manufacturer computer store then check the documentation that they gave her. the password is probably in there

  • 10 years ago

    Is the login screen require password to login?

    try remember the password.

  • 10 years ago

    Ring the shop she bought it from and ask them how to get into Windows.  They may have put a password on it.

     

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