Ripped-off by WD, what do I do?

This is an ongoing battle between me and WD to get my drive replaced that was under warranty.

They assured me they would send me a replacement but I needed to give them my credit card information as a security deposit until they got their drive shipped back. They gave me tracking info for the new drive and it said delivered, but needless to say, as I'm writing this, I never got the drive. Alas, they charged my credit card for $110 and ignored my emails. I called them on the phone a few months ago and they put me on hold for 35 minutes only to get a busy signal. Here is a cut/paste of the email transcript regarding my RMA

============================================================================================

We were not able to

process your email. Please REPLY to this message and enter the text

between the specified lines. Your message has been attached.

[===> Please enter your reply BELOW this line <===]

[===> Please enter your reply ABOVE this line <===]

Sincerely,

Western Digital Service and Support

email.txt

email.txt

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I never received the drive and today I have a charge to my bank account of

$110.00.

Please correct this problem immediately.

On Sun, May 10, 2009 at 3:19 AM, Western Digital RMA <noreply@wdc.com>wrote:

> [===> Please enter your reply BELOW this line <===]

>

>

>

> [===> Please enter your reply ABOVE this line <===]

>

> Dear XXXXXX XXXXXX,

>

> This is a confirmation that we have shipped to you your replacement drive

> for RMA #81263653. If you have any questions about your RMA please reply

> to this email. If the information is correct, please do not reply back to

> this email.

>

> Please remember to ship us your defective drive as soon as possible.

>

>

> RMA Number: 81263653

>

> --------------------------------------------------------------

>

> The shipment tracking number will be available on our website at

> > http://websupport.wdc.com/rd.asp?p=v&t=101&l=en&r=...

> within 36 hours from the time this email was sent to you. Please allow 1

> business day for the shipping carrier to update their system before the

> shipment tracking number becomes valid.

>

> Replacement drive(s) have been shipped to:

>

> XXXXXX XXXXXX

> XXXX XXXXXXXX XXX

> NEW ORLEANS, LA 70117

> UNITED STATES

>

>

> Serial No. Product No. Shipped Date (GMT)

> ------------ --------------- ------------------

> WXEZ07F72570 WDXMS1600TN 5/9/2009

>

> --------------------------------------------------------------

>

> Additional Links about your RMA:

> View/Print RMA Premailer

> - http://websupport.wdc.com/rd.asp?t=102&l=en&p=m&r=...

>

> Shipping and packing information

> - http://websupport.wdc.com/rd.asp?t=103&l=en&p=rp

>

> View RMA Status

> - http://websupport.wdc.com/rd.asp?t=104&l=en&p=v&r=...

>

> Technical FAQ and Knowledge Base

> - http://support.wdc.com/product/kb.asp?groupid=201&...

>

> Installation Help and Manuals

> - http://support.wdc.com/product/install.asp?groupid...

>

> Software downloads

> - http://support.wdc.com/product/download.asp?groupi...

>

> Warranty and Replacement

> -

> http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduse...

>

> How to cancel an RMA

> -

> http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduse...

>

> Sincerely,

> Western Digital Service & Support

> http://websupport.wdc.com/rd.asp?t=105&l=en&p=h

>

===================================================================================================================

I was flat out ripped off by a huge company, what do I do?

If anyone from WD is reading this, I am going postal. I'm going to file a Ripoff Report and share this story on every review site I can find. I would like my money back, my replacement drive and an apology from your CEO.

2 Answers

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  • Favorite Answer

    Try to collect yourself and think clearly. You're not going to win any sympathy from onlookers by making light of shooting rampages by public service employees over your $100. You should try to get some perspective.

    First things first: call the company and make sure the drive isn't en route and you aren't just jumping the gun. The next thing you do is contact the Better Business Bureau (Ripoff Report? Review sites? Why are you wasting your time?), and file a claim there. Then you contact your credit card company and contest the charge, stating that you were charged for an item you never received.

    You are behaving like a child having a fit, and I assure you it won't get you the attention you would like.

  • 1 decade ago

    You didn't need to give them your credit card, unless you wanted them to send you a new drive BEFORE they received your drive.

    - you could have sent your drive in and then they would send you one in return without you using your credit card.

    Since the credit card is for express shipping, why didn't you complain to WD around May 13-14? (a couple of days after the express shipment should have arrived, per your note above).

    - The tracking is no longer available. Most likely because it has been 6 months since the shipment.

    Depending on what credit card you used, you might be able to get a chargeback. Most chargeback must be completed within 60days but a few card companies will extend that window.

    I have returned multiple drives like this and never had a problem. I'm not saying you didn't, but why didn't you followup a lot sooner when. Now you have sort of lost your chance.

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