Where do I start? Both my PC and my bosses PC have the same problem.?
Our computers freeze up very frequently. I'll be doing whatever then I'll notice that the mouse pointer isn't moving anymore because the system has locked up. The only way to get it going again is to do a hard reset. The other circumstance is when watching a video clip either on line or from my hard drive, the video clip sound gets stuck (sounds kinda like a buzz) and the system is locked up. I don't know where to begin. I've already contacted tech support from ATI because I thought that the problem was the video card but they had nothing to say. I can't go to Microsoft for tech support because I purchased the OEM version of Win 7. The follow is a list of some of the particulars on my PC:
OS Description Windows 7 Professional 64bit Version 6.1 Build 7600 Service Pack 0.0
Windows Directory C:\Windows
Administrative Mode YES
Resolution 1920 X 1080
SMBIOS Version F7
BIOS Version 2.4
CPU Name Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz
CPU Manufacturer GenuineIntel
Clock Speed 2661
ATI Radeon HD 5700 Series Manufacturer ATI Technologies Inc
Device ID 0x68be
Vendor ID 0x1002
Subsystem ID 0x2287
Subsystem Vendor ID 0x1787
Location Information bus 1 device 0 function 0
Bus Type PCIE
Maximum Link Width PCI Express X16
BIOS Version 012.019.000.007
BIOS Date 03/08/10
Part Number 113-C01201-XXX
Hyper Memory No
Memory Type GDDR5
Driver Manufacturer ATI Technologies Inc.
Driver Package Version 8.702-100202a-095694C-ATI
2D Driver Version 18.104.22.1684
OpenGL Version 22.214.171.12451
Direct3D Version 126.96.36.1998
- bobby769Lv 510 years agoFavorite Answer
start w/ a windows update
also scan using anti spyware and windows defender.
That seems like a fairly new computer so if you have a warranty (and you should if it's less than a year old) call the manufacturer.
If it's less than a year old and you only got a 1yr warranty I'd suggest you contact the manufacturer or wherever you got it from and upgrade to a full 3yr warranty.
If those are flash videos you're watching you may need to update Adobe Flash player although IMO Flash sucks and that may not help much.
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