- LionEnglishLv 710 years agoFavorite Answer
Woman: What form of non-verbal communication matters most in business?
Man: Just to take one example, perhaps it would be good to talk about smiling. This seems very simple. Human beings smile all over the world, but actually smile at different times. And the smiling has a different meaning in different countries. One has to avoid over generalization, but there's frequently an experience difference between the U.S. and Germany as when people smile. Researchers say that actually there's a different attitude to smiling. Let's just look at what smiling really means in those two different countries. I think in Germany, people smile for a reason, and they often say about the Americans,"Ah, people smile all the time. This is superficial. This is actually insincere, or maybe even dishonest." And if you talk to Americans about Germans, they can often say, "Ah, the Germans are really unfriendly. When I go in a servicing counter in a shop, or I am doing business, they never seem to smile. " Now what's the reason for this? I think in Germany the smile is something reserved for a particular occasion or has a particular cause. There's a reason for the smile. In America, researchers talk about the "contact smile" -- you smile when you meet someone before you even say something. So if you understand that there is a different reason for the smile, then I think you can avoid this misinterpretation of the situation.
2010-10-11 07:28:46 補充：
這是對話的部份。對話前面是 podcast 的背景說明，後面是結尾。