toshiba laptop gets blue screen of death, what can I do to fix it?

My toshiba satellite L645D-S4030 gets a blue screen randomly which says it is dumping memory... it stays for 5 seconds, too little for me to write down what it really says, but its in a blue box and it says those things. I opened it in safe mode and did restore to a week after buying the laptop and it still happens. I got anti malware, and it found 0 items. and then the symantec endpoint anti virus I have searches and finds several .tmp files, and then the program crashes. I don't know if those are related. Anyway I need to find solutions to get my computer back to regular function, because I get the screen during regular stuff like browsing the internet or using itunes. I also had a $300 warranty from best buy but that apparently only covers hardware damage. please help me, thanks.

8 Answers

  • 9 years ago
    Favorite Answer

    I agree that it's a memory problem, but it's not bad RAM but dirty contacts that are usually the culprits. Start by resetting your laptop.

    Unplug the AC power, then remove the battery. Hold down the power button for ten seconds. Reinstall the battery after cleaning the RAM contacts (see below), then plug the AC back in.

    The most likelyl issue is dirty RAM contacts, a common problem. Google your brand & model to see how to remove the RAM modules. While you still have the battery out, pop them out, clean the edge contacts with alcohol, then reinsert them in their sockets. They tip in--be sure they latch in place.

    Last--and least likely--is bad RAM.

    ~~ ScienceMikey

  • Anonymous
    3 years ago


  • Anonymous
    9 years ago

    Hi there,

    Viruses and registry problems lead to this situation, use a good antivirus like Kaspersky or Norton and use a system cleaner such as Reginout to fix your problem. Also read this article I paste here for you. I hope it would help you out.

    Anyone using Windows has likely experienced the infamous ‘Blue Screen of Death’, a.k.a. ‘Windows Stop Error’. This is a common error that occurs whenever Windows senses a software, hardware, or driver error preventing it from operating properly. So basically, almost anything from a minor glitch to a major system malfunction can cause this error to appear.

    Sometimes this problem will go away with a simple reboot and you may never see the blue screen again. But more typically, the Blue Screen of Death (BSOD) is an indication of something serious and it will not simply go away. In terms of how to fix the Blue Screen of Death, there is no simple answer to that. Fixing it means first diagnosing the problem to find out what is wrong with your PC.

    If you are not one of the lucky ones who can fix the BSOD with a reboot, then you will need to do some diagnosis to resolve the problem. With all the possible reasons for the BSOD ranging from software to hardware, or hardware drivers, it is very difficult to list a precise set of instructions for every possibly BSOD. The first step is to narrow down the possible source of this problem.

    If you are seeing the BSOD randomly, even when in safe mode, chances are it is a hardware issue. If you have recently installed new hardware, this may be the culprit. One solution may be to remove the new component to see if the problem goes away. If you have not installed anything new, then you will need to investigate further. If you are not comfortable unplugging and re-installing hardware in your PC, this may be a good time to have a technician look at it.

    If nothing showed up on the scans, then boot up again in safe mode and use the built in system restore utility. When running your system in safe mode, you can still access all the recent restore points created by the system restore utility. Run your system from the last known ‘good configuration’. On the other hand, if you know a recent software installation is the cause, then restore to the point created at that date.

  • Tony
    Lv 5
    9 years ago

    There are a lot of possible causes for blue screen errors, not just bad RAM.

    Drivers, virus/malware are as common a cause as bad memory.

    Try to pinpoint the cause by checking the error code and the windows event viewer and then fix it.

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  • 9 years ago

    I believe it's a faulty memory module. Unscrew the memory cover (on the back) remove one of the sticks if you got two there or replace the stick with a new one if there's one. Put the cover back on. Turn on the laptop. Keep your fingers crossed :)

  • 4 years ago

    Most likely it is due to windows registry errors. Fix it by downloading RegInOut. It will help you.

  • 9 years ago

    it could be your ram in your laptop or power supply the battery

    it could also be your video if u installed one .

    make sure its up to date if not take it back because it is either software failure or hardware

    Source(s): it has happened to me with a video card on my pc and to some friends
  • 9 years ago

    might be a dum question. do u have a driver cd still in cd rom . a friend of mine said their comp wouldn't do anything when i looked at finally found they left new printer driver cd in.

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