If this machine is only 9 months old, it shouldn't be breaking down. Go back to the shop where you bought it and tell them to sort it out. They may suggest that you have to contact the manufacture. Nonsense. They are responsible under the Sale of Goods Act. You can either demand your money back or that they replace it. Don't let them repair it because if you do and it goes wrong again, you will have accepted it. It can be even more difficult to get your money back.
Please, I hope you didn't buy it from Comet/Currys. They are pigs when it comes to replacing faulty goods.
If you have lost the receipt, don't worry. The shop will ask for proof of purchase and this can be a cheque stub, bank statement, credit card statement. Also, they are responsible for collecting it. I would ask for your money back so you can buy a more reliable washing machine like the John Lewis JLWM1203 for around £350 or you want a replacement. It all depends on your budget. If you email me with how much you want to spend, I will recommend some washers for you.