Citizens Bank Operations?
I just wanted to share my recent experience with Citizens Bank Credit card Company. I am active duty military and spend numerous months away from my home defending this great country. I always pay my bills on time, pay at least double what the min payment is and have excellent credit. About 6 mos. ago Citizens bank decided to raise my rates from a 9.9% fixed to a 15% variable rate. I immidiately called them to ask why they did this and they had no reason...I cancelled the account at this time. I continued to pay 2x the min payment for three months and decided to transfer the balance to a lower interest rate card. This happened about 2 mos. Ago. When I paid this off ($2800), I did not realise that there was a 41$ finance charge they had tacked on. When I paid this off, I was living out of state of my home residency and my mail was going to a different location. I got back the other day and opened my mail to find that Citizens bank had charged me 39$ per month for late fees on this account for a grand total of 122$. I immidiately called them to explain this situation of being in the military and see if they could waive the late fees…To the response “I am sorry there is nothing I can do, it is the cardholders responsibility to make sure that the payment was on time”. I just wanted to share this with people who are thinking of getting a credit card with Citizens bank. I will pay the 79$ on the 41$ that I owed and never do buisness with them again.
- Ryan MLv 71 decade agoFavorite Answer
FYI.....that would have happened with ANY bank on the planet! There was nothing in your situation that is unique to Citizens Bank.