It's a shame you deleted all your contacts before you asked here - that's what the 'Search for Questions' section is for. This question gets asked several times a day, and most answers suggest only changing your password, and scanning for malware. Those are both part of the solution, but won't prevent it from happening again.
My thorough research on this topic gives you a very LONG answer. I'm sorry about that, but it's a complicated issue, and you certainly want to have secure e-mail in the future too! This question is asked several times a day, and for the last few months. Spammers have been very clever at getting valid e-mail addresses to use.(The worst version sent to Contacts is a scam begging for money because you've been mugged in a foreign country!) Curse those criminal spammers for their effective methods that outwit all anti-malware programs while you go through the steps ...
Although there is a possibility you were 'hacked', it is far more likely that your address was compromised by one of the powerful spam bot networks. They can also 'spoof' the addresses in the From: area to make it more likely that they will be opened. Remember all those who use the To: or CC: heading rather than BCC: for addresses? Remember all those who forward e-mails with countless addresses still in them? They open ALL those addresses to spammers - all it takes is one infected computer down the line somewhere! Your account has been seriously compromised, and more of this type of letter will keep happening.
Of course, a thorough scan with anti-virus and a couple of good anti-spyware programs in Safe Mode is an obvious suggestion, (hit F8 repeatedly when the screen first lights up, then choose Safe Mode) but it might not even be your own computer that was infected. Nonetheless, act promptly!
Carefully read the technical advice given by Leo Notenbloom in his columns - they are the best, most-detailed I have ever read. Read especially #2 and #4 BEFORE you set up a new safe account! Yes, you will probably chose to open a new account, but transferring your contacts and saved mail is time-consuming. Changing your password is NOT sufficient! Change your 'Secret' Questions and Answers too!
AFTER you have read the advice, and copied your Contacts list, you should use the new account to contact everyone with your new address, including your name and 'new address', as well as an apology to them. Urge ALL of them to use BCC: and delete all addresses when forwarding mail too!
Consider opening another ALTERNATE account in Yahoo mail - When you add another name to the present account you will not lose anything - contacts, address list. Send an email to all your contacts with the new email address. If someone sends it to the old e-mail address, it will go to the same Inbox so you don't lose any messages.
Click the link below to get an extra email address for your existing account. Use it just as you would for your primary address (which of course you can still use). You can send and receive email from either address from the same Inbox.
If you want to make your secondary email address as your primary address, you can click on Options > Mail Options > Account Information > Password again. Once in your account you will see E-mail Information. Click to designate which one you want as your primary, then click SAVE.
· 9 years ago