my laptops got a huge virus which shows itself as fake spy ware called Personal Sec i need help!?

it has complete administration control which wont allow my to add new anti virus soft wear

how do you get rid of it

need my laptop back asap!

8 Answers

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  • 10 years ago
    Favorite Answer

    To Remove Virus in you Computer First Use Manual steps to turn off on System Restore

    Steps to turn off System Restore

    1. Click Start, right-click My Computer, and then click Properties.

    2. In the System Properties dialog box, click the System Restore tab.

    3. Click to select the Turn off System Restore check box. Or, click to select the Turn off System Restore on all drives check box.

    4. Click OK.

    5. When you receive the following message, click Yes to confirm that you want to turn off System Restore.

    Then After Restart you Computer Safe Mode with Networking How To Restart? To get into the Windows Safe Mode with Networking computer is booting press and hold your "F8 Key" which should bring up the "Windows Advanced Options Menu" as shown below. Use your arrow keys to move to Safe Mode with Networking and press your Enter key. Then Download Update and Scan Use Malwarebytes' Anti-Malware Press This Link http://www.download.com/Malwarebytes-Anti-Malware/...

    Download and Scan By using Remove Fake Antivirus description

    This application is used to remove fake Antiviruses from your computers press here http://www.softpedia.com/get/Antivirus/Remove-Fake...

    Download and Scan by Use Super Anti-spyware Press here http://www.superantispyware.com/

    Download and Scan by Use Norman Malware Cleaner Press here http://majorgeeks.com/downloadget.php?id=5450&file...

    After Finish Remove Virus Restart You Computer To Be Normal Then After Turn On System Restore.Steps to turn on System Restore

    1. Click Start, right-click My Computer, and then click Properties.

    2. In the System Properties dialog box, click the System Restore tab.

    3. Click to clear the Turn off System Restore check box. Or, click the Turn off System Restore on all drives check box.

    4. Click OK.

    After a few moments, the System Properties dialog box closes.

    Restart you Computer to be Normal.

  • Anonymous
    10 years ago

    If it won't let you use any Antivirus Software, you need to reformat.

    Download all the drivers for your computer's audio, video (graphics), and wireless or Ethernet Internet connection. Put the download files (.exe) onto a flash drive or CD as these will also be lost in addition to all data.

    1. Back up ALL data! Everything will be lost!

    2. Insert your Windows CD, then turn the computer off.

    3. Turn the computer back on, and when the brand name for your PC manufacturer comes up, immediately hit the Boot Menu key (should be F12).

    4. Choose to boot from the CD.

  • NoBozo
    Lv 6
    10 years ago

    I wrote this to someone else but much of it applies to you:

    It's not Windows that is giving you these warnings,it 's what is known as a smitfraud infection.Although Avast is a very good anti-virus,it doesn't pick up this kink of infection.As a matter of fact,no anti-virus or security suite,paid or free will. A smitfraud is a false/rogue security program that gives you false infections in order for you to pay for that program and supposedly "remove it" after you pay for the program. This is an article from http://www.bleepingcomputer.com about this issue you have:

    Big Profits in the Rogue Anti-Spyware Business

    On December 11th, 2009 the FBI released a press release titled Pop-Up Security Warnings Pose Threats. In this press release they state:

    "The FBI warned consumers today about an ongoing threat involving pop-up security messages that appear while they are on the Internet. The messages may contain a virus that could harm your computer, cause costly repairs or, even worse, lead to identity theft. The messages contain scareware, fake or rogue anti-virus software that looks authentic."

    As new rogues are released almost daily, and we stay on top with them with the guides, this is not news to us. Rogues have become an epidemic in the malware scene and they do not seem to be slowing down. In fact the Wini family of rogues releases a new one almost every other day. This is further illustrated in a Kaspersky an article by Vyacheslav Zakorzhevsky called Rogue antivirus: a growing problem that states "Such programs are extremely widespread and are increasingly used by cybercriminals. Whereas Kaspersky Lab detected about 3,000 rogue antivirus programs in the first half of 2008, more than 20,000 samples were identified in the first half of 2009.". Unfortunately, the developers of Rogue software are typically located in countries that do not have a strong policy on cyber crime and thus there is little that can be done about it.

    The reason these rogues are created in the first place is because they generate huge amounts of revenue. These rogues are promoted through through affiliate programs where affiliates get paid a certain amount of dollars, some as high as $30, every time the rogue is installed on a computer. As most of these rogue companies do not care how the affiliates get the program installed, many of the affiliates will use any means at their disposal to get these programs installed on a computer. This includes using malware to silently install them or fake online anti-malware scanners to trick a user into thinking they are infected.

    These huge profits are shown in the FBI press release where it states "The FBI estimates scareware has cost victims more than $150 million.". This is further corroborated in an article written by Brian Krebs titled Massive Profits Fueling Rogue Antivirus Market where we learn that some of the top rogue affiliate earners have made over 200 thousand dollars in 15 days. With profits such as this, it make perfect sense why these types of malware are so prolific and why they are here to stay.

    Now to deal with this infection:

    1. Go to CNET at http://www.download.com and download the free version of Malwarebytes' Anti-Malware and update the program's signatures.

    2. then shut your PC off

    3.hold down key F8 (not F and 8,but F8) and restart your PC

    4 after it restarts,choose the option for Safe Mode and hit Enter (on your keyboard)

    5 once you're in safe mode,open Malwarebytes' and run a full scan.Quarantine what it finds.Then delete them only from quarantine

    6.restart your PC normally.

    For further information in dealing with this infection,go to http://www.bleepingcomputer.com

    Go to the Uninstall List and find this program that is telling you you're infected

    Follow their removal advice.

  • Diane
    Lv 4
    4 years ago

    some off the fake spyware can be very difficult to remove I have had the problem and I DID A COMPLETE REINSTALLTION IN SOME CASES THIS this is the only way I know it takes a couple of hours but the added bonus is you have a completely clean computer just remember to bak up any data you dont want to lose. most of the commercial software for this type of infection are completely useless and never ever solve the problem completely

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  • 10 years ago

    Hiya

    If the virus is as bad as you say it is, it sounds like you'll have to take it to a shop to be repaired. If the virus is a mega one, they will back up all of you're none infected files, totally erase you're whole Laptop, and put everything back on.

    However, they may be able to delete the virus before it causes a problem :)

    I'm sorry to hear about you're laptop - I use mine for my animation and I RELY on it for EVERYTHING, so i feel your pain.

    Hope it goes okay.

    :)

  • Mike
    Lv 5
    10 years ago

    Read Personal Security removal recommendations here:

    http://deletemalware.blogspot.com/2010/01/how-to-r...

  • 10 years ago

    You don't need to refomat anything. Go here and download the free program. Run it and it will (99%) fix it.

    http://www.malwarebytes.org/mbam.phpr

    If you really can't download anything, get someone to download it for you on another computer and put it on a CD or USB stick. Then start your computer in safe mode (press F8 when starting up) and run the program from there.

    If that doesn't fix it, get someone to download "combofix" and put that on a CD or USB stick and run that:

    http://www.bleepingcomputer.com/combofix/how-to-us...

  • 10 years ago
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