Changing account inform?

I tried to change my checking account info with because I changed banks. this has been going on for almost a year now. They will not accept my new inform for me to be paid. They owe me for 2 books. I asked them to send me a check, they stated they do not use paper. How can I get paid for this. and how can i change my personal inform with them for the future, I have called them, emailed them 32 times and still nothing

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