Anonymous
Anonymous asked in 社會與文化語言 · 1 decade ago

[商業英文]詢問產品損壞問題與設定(15點)

下面請幫我翻譯英文謝謝^^,

括號為專有名詞讓大大比較明瞭

我們公司是代理商,下面詢問的對象是國外原廠

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Dear XXX

我是Lucaz,JJ公司業務工程師,

詢問有關使用您的產品後發現的問題,如下:

1.AA系統的包裝標籤上面,它並沒有標明感測片(sensor)規格為多少壓力單位(psi),如何從包裝或是軟體檢測得知感測片(sensor)的規格?

2.今天我在使用AA系統時,雖然DD模組(module)已經充飽電池,但是沒有經由USB連接時,沒有辦法利用藍牙(blue-tooth)傳輸了,並且此時DD模組(module)的顯示燈並沒有亮!!但是前幾天使用並沒有這個現象!

前幾天測試時確認過DD模組(module)在充飽電後,可以利用藍牙(blue-tooth)正常的傳輸!!

煩請您確認是否為系統損壞或是需要重新設定(re-set)?

顯示的錯誤為大概的意思為"沒有連接(connect)到XX系統'

您可以參考附檔圖片

3.如何定義XX系統的通道(channel)來連接感測片呢?是否有對應的關係?如果將感測片插入某些通道(channel),感測片是沒有顯示於軟體上面!

例如:我們的感測片標籤為"2388,TS"和"2393,M"是否需要如何設定?

上述關於產品測試所遇到的問題,希望您能給予指教與回覆

以上

感謝您

Update:

不好意思~加入第四點~連同幫我中翻英~謝謝^^

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4.我們發現系統有一些錯誤訊息(Bug),例如a.當我們誤將"資料紀錄(data logger)",輸入為0時,接著會顯示"與XX系統不能連結".

b.當我們誤將校準(calibrate)輸入為0時,接著系統也會顯示一些錯誤資訊

,a與b的錯誤訊息,都是並需要將XX系統移除(remove)後,再次安裝才會有反應的!!

附檔有相關的錯誤資訊圖片與系統檢測資訊供您參考

Update 2:

to noizfx :data logger與calibrate算是軟體的一個訊息資訊,

資料紀錄,就是如同您可以設定記錄資料1分鐘或您可以輸入資料紀錄2分鐘等.!!

calibrate也算是功能鍵! 可以更正數據!比方一個體重計沒有放東西的時候,一個是"0", 但是體重計竟然會出現2Kg,那我們就點選"校正"2Kg把誤差調整回來

3 Answers

Rating
  • noizfx
    Lv 6
    1 decade ago
    Favorite Answer

    Dear XXX

    我是Lucaz,JJ公司業務工程師,

    Hi there, my name is Lucas, the (operation engineer) of JJ company.

    詢問有關使用您的產品後發現的問題,如下:

    We have found a few problems after using your products and they are as follows:

    1.AA系統的包裝標籤上面,它並沒有標明感測片(sensor)規格為多少壓力單位(psi),如何從包裝或是軟體檢測得知感測片(sensor)的規格?

    Regarding the packaging for the AA system, it does not list the specifications for the sensor. How would we be able to find out the specifications along with the psi for the sensor through either the packaging or the software diagnostic?

    2.今天我在使用AA系統時,雖然DD模組(module)已經充飽電池,但是沒有經由USB連接時,沒有辦法利用藍牙(blue-tooth)傳輸了,並且此時DD模組(module)的顯示燈並沒有亮!!但是前幾天使用並沒有這個現象!

    While using the AA system today, the DD module was not able to transmit data over Bluetooth when it was not hooked up through the USB connection, the indicator light also wasn't lit even though the DD module was fully charged, this did not happen a couple of days ago.

    前幾天測試時確認過DD模組(module)在充飽電後,可以利用藍牙(blue-tooth)正常的傳輸!!

    The fully-charged DD module was tested a few days ago and it was able to transmit via Bluetooth without any problems.

    煩請您確認是否為系統損壞或是需要重新設定(re-set)?

    Could you please confirm whether the module simply needs a reset or the unit is defected?

    顯示的錯誤為大概的意思為"沒有連接(connect)到XX系統'

    您可以參考附檔圖片

    The error message roughly says it's not connected to the XX system, please see the attached file for your reference.

    3.如何定義XX系統的通道(channel)來連接感測片呢?是否有對應的關係?如果將感測片插入某些通道(channel),感測片是沒有顯示於軟體上面!

    例如:我們的感測片標籤為"2388,TS"和"2393,M"是否需要如何設定?

    Could you please inform us how we would be able to predefine (pre-set) the channels for connecting the sensors? Is there a corresponding effect? The software would not display any devices if the sensors are connected to some other channels. For example, Would any configuration be needed if our sensors are labeled "2388,TS" and "2393,M"?

    上述關於產品測試所遇到的問題,希望您能給予指教與回覆

    I'm looking forwarding to hearing your replies and answers regarding the above issues and problems encountered during test, thank you.

    2009-07-07 11:26:43 補充:

    補充第四點:

    A couple of error messages would come up while using the system, for example:

    a. When we accidently input 0 into the data logger field, a error message would show up stating “cannot connect to the XX system”.

    2009-07-07 11:26:47 補充:

    b. When we accidently input 0 into the calibration field, the system would also display some error messages.

    To solve both problems A and B, the XX system would have to be removed and reinstalled before it would work again.

    2009-07-07 11:26:55 補充:

    請問一下,你們 data logger 跟 calibrate 那些輸入資料的是屬於 message field 嗎?現在我不清楚那是怎麼樣的輸入類型,很難去真的翻譯正確的英文喔!

    Source(s): 外國長大的我
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  • 1 decade ago

    Dear Sirs,

    I am Lucaz Sanchez, a sale support engineer with JJJ company.

    I am writing to provide you specific user feedback:

    1. On the AA system's packaging label, there is no pressure (PSI) specification of the sensor clearly available. We would like to know the procedure to obtain that specification either from the packaging or by software testing.

    2. We tested AA system today with the DD module battery fully charged without USB connection. It was discovered that bluetooth could not be used. Also, DD module power indicator did not lit. We did the same tests a few days ago but did not observe the same problems. At that time, when DD module was fully charged, we were able to transmit using bluetooth.

    It is our request that you confirm the root cause of these issues - are they caused by system faults or do they just need to be reinitialized?

    The following is the error message we observed with the said issues - "unable to connect to XX system"

    please refer to the attached screen shot.

    3. We would like to know how to configure [or set up?] the channel to the sensor - is there procedure we need to observe? We inserted the sensor into a particular channle slot but the software seemed unable to detect it. For example, our sensors are of types "2388,TS" and "2393,M" - do they require special configuration procedures?

    4. There might be a potential bug with your system.

    4a. When we mistakenly configured the data logger to 0 (zero), the following error message was displayed - "Cannot connect to system XX."

    4b. When we mistakenly entered 0 (zero) as calibration value, several error messages were displayed.

    When 4a and 4b occurred, we need to remove and reinstall the entire XX system in order to receive further response from it.

    The attachment shows a few screen shots of the error messages for your reference.

    We are looking forward to your responses to these technical issues.

    Sincerely Yours,

    Prisoner.

    Attachment.

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  • 1 decade ago

    如果有專業的需求

    http://translation-service.50webs.com/

    這是一間翻譯工作室:譯術家翻譯工作室

    他們線上就有客服人員直接可以文字溝通(類似MSN的服務,但你不用裝什麼軟體,在他們網站上就可以打字了),英翻中或是中翻英的翻譯服務都有,像這樣子的短信也許一點小錢就可以馬上得到很專業的譯者幫你服務吧~我覺得是蠻值得的,之前因為有工作上的翻譯急件(客戶重要信件翻譯)需要所以才發現這個網站的,若你要比較有保障的答案,畢竟是重要的東西,可以跟他們線上客服人員問問價格,網站首頁就有線上客服人員執班的時間,大部份都可以碰得到。

    在這裡或許有人之後會幫你翻,但很多都是文法看來對,卻一點也不是外國人用語的台式翻譯英文,老外一看就知道不專業,感覺還是不太好,你試試看吧,他們還可以免費試譯,線上很快就把試譯傳給你,若是是翻譯急件馬上就會處理,你線上等一下就可以拿到,覺得滿意再委託他們就好,我是覺得很方便 :)

    Source(s): 自己經驗
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