- 1 decade agoFavorite Answer
Dear Mr XXX (對方公司的老闆名),
We would like to express our sincere apology to the inconveniences caused due to personal negligence in our company.
To compansate for the mistake, we would like to offer you a 50% discount on the current order, as well as two free delivery services to your company. Also, we will be sending someone to collect the wrong goods.
We assure you that such inicident will not occur again, and all goods will be delievered accurately and within the shortest time duration.
Hope to have your continue support and looking forward to serve you again.