? asked in 社會及文化語言 · 1 decade ago

請翻譯英文,幫幫忙,趕交project~~

未有清楚了解公司之服務標準; 或未有感受公司有明確標準及其執行性。

大部份工序都都缺乏明確指引, 如銷售時應有的態度和說話模式、 公司條款、 或完成交易之流程等等, 令同事與客人每一個接觸點都缺乏自信。

每個職級工作未有清楚界定, 令部份同事欠缺默契。

要增強同事之自信心而增加成交機會

要加強同事主動性令整體感覺更具活力

要加強同事之耐性和積極性, 令客人更能了解公司貨品

需要訓練同理心和EQ, 令同事更有心為客人服務

令同事明白個人儀容對服務行業之重要性

增強同事間之合作性, 令客人更能享受購物過程

加強練習基本魔術用語

加強貨品推介技巧

店鋪行為模式技巧練習

加強與客人之應對技巧

處理異議及投訴技巧練習

店舖管理技巧 (主管)

團隊帶領技巧 (主管)

有效激勵員工技巧 (主管)

令同事明白標準之重要性, 推行服務標準化

令同事明白現今顧客對服務及貨品之要求, 令同事更易發揮服務同理心

明白公司制定之服務流程, 有系統地處理每一個步驟

加強同事對貨品之認識, 能更有效地將貨品之優點及好處推介給顧客選購

加強同事之潮流資訊, 令同事能在銷售期間提供更多資訊和知識給予客人

建立服務流程

建立服務流程步驟, 由售前服務到售後服務; 與客人的每一個接觸點都有相應指引, 令同事能為客人提供標準化服務。

營業準備

第一印象

專業銷售

售後服務

舉行服務標準培訓課程

服務標準課程: 重點培訓有關行為模式及語言技巧

服務標準管理課程: 重點培訓主管如何有效執行標準化

執行店舖營運審核表:

主管必須執行店舖審查工作令店舖持續改進。 營運審查表不但可協助各店舖主管更清淅了解工作崗位,亦能令店舖更具系統化和增強同事之間的溝通性和合作性。

執行內容:

主管須每兩星期內完成一份評核表,並執行以下四個範疇:

店舖環境及專業外貌

第一印象及專業銷售

調較服務及交客過程

營運執行內容

Update:

請不要用.. Google翻譯....... 文法好有問題......

請真正英文高手出招...... thanks!!!

6 Answers

Rating
  • Dave
    Lv 5
    1 decade ago
    Favorite Answer

    Staffs do not fully understand the Company’s service standards or they do not feel that the standard is clear and enforceable. There are no well defined guidelines for most of procedures/flows, such as attitude and mode of speaking during a sales process, terms and conditions, procedures for completing a sale, etc. Because of that, Staffs are found lack of confidence in every contact point in a sales process. No clear definition of job duties for each position resulting in insufficient understanding among the staffs.

    2009-06-19 15:40:23 補充:

    To strengthen staffs’ self-confidence so as to raise rate of successful sales

    To strengthen staffs’ initiative so as to give a more energetic look to the team

    To strengthen staff’s patience and enthusiasm to help customers to understand our products better

    2009-06-19 15:40:53 補充:

    To conduct training on empathy and EQ for staffs in order to arouse their eagerness to serve customers

    To ensure staff understand the importance of personal appearance in service industry

    To strengthen cooperation among staffs in so as to give enjoyable shopping experience to customers

    2009-06-19 15:41:20 補充:

    To strengthen the use of general “magic words”

    To strengthen sales skills

    Shop behavior mode practice

    To strengthen communication skills with customers

    To practise conflict and compliant handling skills

    2009-06-19 15:41:53 補充:

    Shop management skills (Shop Manager)

    Team leading skills (Shop Manager)

    Staff motivation skills (Shop Manager)

    2009-06-19 15:42:37 補充:

    To ensure staffs understand the importance of service standard and to implement service standardization

    To ensure staffs understand customers’ service and product needs in order to enhance their ability to render empathy service

    2009-06-19 15:42:57 補充:

    To understand service procedures/flows as set by the Company and to handle each step systematically

    To strengthen staffs’ knowledge about products so that they are more able to highlight selling points of products to customers for their choice

    2009-06-19 15:43:18 補充:

    To ensure staffs always possess of info of latest trend to allow them to give customers with more info and knowledge

    Establishment Service Flows

    2009-06-19 15:43:39 補充:

    A full set of service procedures/flows, from pre-sales preparation to after-sales service, should be set up. Guidelines for each contact point with customers should be in place aiming at provision of standardized service.

    2009-06-19 15:43:58 補充:

    Preparation before open for business

    First impression

    Professional sales

    Professional service

    2009-06-19 15:44:22 補充:

    Organizing Training Courses on Service Standard

    Service Standard Course: Focus on behavior mode and communication skills training

    Service Standard Management Course: Focus on training management personnel of how to implement service standardization.

    2009-06-19 15:44:54 補充:

    Shop Operation Assessment Form

    2009-06-19 15:45:38 補充:

    Shop Managers should carry out operation assessment for shops in order to have ongoing improvements. The Operation Assessment Form does not only help all Shop Managers have a clear understanding of the job position but also make the shops more

    2009-06-19 15:45:56 補充:

    systematic and enhance communication and cooperation among staffs.

    2009-06-19 15:46:24 補充:

    Implementation details:

    Each Shop Manager should complete an assessment form bi-weekly covering the following four areas:

    Shop environment and professional appearance

    2009-06-19 15:46:39 補充:

    First impression and professional sales

    Adjustment on service and customer contact

    Details of business operations

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  • 1 decade ago

    Not a clear understanding of the company's service standards; or not the feelings of the company and its implementation of clear criteria.

    Most processes are the lack of clear guidelines, such as sales and speaking should be the attitude of some models, the company terms and conditions or the completion of the transaction process, etc., for our colleagues and guests each and every point of contact is a lack of confidence.

    Each grade level has not clearly defined, so that the lack of understanding some of my colleagues.

    To enhance the confidence of my colleagues the opportunity to increase turnover

    Initiative to enhance the overall feeling of colleagues to enhance the vitality and

    Colleagues to strengthen the patience and enthusiasm, so that the guests a better understanding of company products

    Need to train empathy and EQ, the heart of my colleagues are more services for guests

    The personal appearance of my colleagues understand the importance of service industries

    Enhance collaboration among colleagues in order to keep the guests can enjoy the shopping process

    Strengthening basic magic language practice

    To strengthen advocacy skills of goods

    Patterns of behavior skills training shop

    Strengthen the skills to deal with the client's

    Objections and complaints handling skills practice

    Store management skills (in charge)

    Skills to lead the team (in charge)

    Effective techniques to motivate staff (Director)

    2009-06-14 14:55:27 補充:

    未完!

    Source(s): Google翻譯
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  • Anonymous
    1 decade ago

    Has not had service of standard the clear understanding company; Or has not had the feeling company to have the explicit standard and the execution. The major part working procedure lacks is clear about the direction, like when sale the proper manner and the speech pattern, the company provision, or complete flow of transaction and so on, makes the colleagues and visitor each contact point lacks self-confidently.

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  • Anonymous
    1 decade ago

    您好,我推薦您一個非常不錯的英語學習網站,里面有很多非常不錯的學習資源,您能從中得到不少幫助:

    http://www.hkenglishstudy.info

    祝您好運!

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  • ?
    Lv 5
    1 decade ago

    Not a clear understanding of the company's service standards; or not the feelings of the company and its implementation of clear criteria.

    Most processes are the lack of clear guidelines, such as sales and speaking should be the attitude of some models, the company terms and conditions or the completion of the transaction process, etc., for our colleagues and guests each and every point of contact is a lack of confidence.

    Each grade level has not clearly defined, so that the lack of understanding some of my colleagues.

    To enhance the confidence of my colleagues the opportunity to increase turnover

    Initiative to enhance the overall feeling of colleagues to enhance the vitality and

    Colleagues to strengthen the patience and enthusiasm, so that the guests a better understanding of company products

    Need to train empathy and EQ, the heart of my colleagues are more services for guests

    The personal appearance of my colleagues understand the importance of service industries

    Enhance collaboration among colleagues in order to keep the guests can enjoy the shopping process

    Strengthening basic magic language practice

    To strengthen advocacy skills of goods

    Patterns of behavior skills training shop

    Strengthen the skills to deal with the client's

    Objections and complaints handling skills practice

    Store management skills (in charge)

    Skills to lead the team (in charge)

    Effective techniques to motivate staff (Director)

    2009-06-13 13:21:25 補充:

    Colleagues understand the importance of standards, standardization of the implementation of services

    2009-06-13 13:21:35 補充:

    For our colleagues to understand the current customer requirements and the goods to make it easier for colleagues to play a service of empathy

    Understand the company's service processes to systematically deal with each step

    2009-06-13 13:21:52 補充:

    Members of goods to enhance the understanding, could be more effectively the advantages and benefits of products to promote to customers to buy

    Members of the trend to strengthen the information, so that my colleagues in the sales period to provide more information and knowledge to give the guests

    2009-06-13 13:22:09 補充:

    The establishment of the process of service delivery

    2009-06-13 13:22:21 補充:

    Steps to establish the process of service delivery, from pre-sales to after-sales service; and guests have every point of contact corresponding guidelines, so that my colleagues can provide standardized services for the guests.

    2009-06-13 13:22:30 補充:

    Business ready

    First impression

    Professional sales

    After-sales service

    Training courses held in service standards

    2009-06-13 13:22:42 補充:

    Service standard curriculum: the focus of training-related patterns of behavior and language skills

    2009-06-13 13:22:57 補充:

    Standards of service management courses: training focused on how effective implementation of the standardization of the competent

    Review the implementation of the shop operating table:

    2009-06-13 13:23:06 補充:

    Store managers to review the implementation of continuous improvement stores. Review not only the operating table to assist the shop in charge of a clear mission to understand the workplace, but also can store a more systematic and to enhance communication between colleagues and co-operation.

    2009-06-13 13:23:10 補充:

    The implementation of the contents:

    Competent to be a every two weeks to complete the assessment form, and the implementation of the following four areas:

    Shop environment and professional appearance

    First impression and professional sales

    Adjust the course of service and pay-off

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  • 1 decade ago

    我都唔識,but你可以去google翻譯!唔多過300個字!

    Source(s):
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