USAA bank, good or bad?

I just ran unto one of the websites claiming about USAA services. The testimonials pretty much says that the said company is crappy and doesn't really care much about their clients especially during claims transaction. How true are these statements? Is there a good bank that are prompt and true to their current... show more I just ran unto one of the websites claiming about USAA services. The testimonials pretty much says that the said company is crappy and doesn't really care much about their clients especially during claims transaction. How true are these statements? Is there a good bank that are prompt and true to their current and prospective clients?

http://www.consumeraffairs.com/insurance/usaa_auto.html

http://www.complaintsboard.com/complaints/usaa-c52147.html
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