Those files could be mimicking the real ones.
I don't know if this will help, but this is how I fix computers for customers.
Always works. You can try.
*Download, install programs and the get the updates. DO NOT RUN A SCAN YET:
Ccleaner (will clean up crap after going online)
(On Options, don't install Yahoo tool bar, recycle bin, just the update)
*Then after you have done the install and updates, DISCONNECT from the internet. Pull the plug.
*Next, boot up in safe mode (Tap the F8 key every few seconds as the system boots up until the screen with Safe Mode option appears). Choose the first Safe Mode, not with network.
*Now run the malwarebytes program. Choose Full scan, as opposed to quick scan, for the first time.
Then run CCleaner, I dont analyze, I just choose the Run option.
If this works, maintain the computer:
Also run CCLEANER AFTER YOU ARE ONLINE all the time (in regular mode). Each user must run CCleaner on their profile.
Run malwarebytes every week, doesn't have to be safe mode, just the first time or if you suspect anything.
· 1 decade ago