We have received your letter dated 24 February, 2007 complaining about our strawberries are rotten.
We sent out staff to look into the matter now is being investigated by the strawberries were poor storage. On examining that would be transportation to send replacement strawberries by another shipping company about in three days . We assure you this problem not happen again.
We have always tried to ensure the highest quality for our fruits .However, We hope the replacement strawberries were satisfactory for you. So that , if have any further difficulties for our fruits products . Please contact Betty Lai at the Telephone No. 21110000.
Please accept we sincerely apologize for the inconvenience this has trouble caused you.
- chanLv 61 decade agoFavorite Answer
We have received your letter dated 24 February, 2007 complaining about that our strawberries were rotten.
We sent our staff to look into the matter and the findings revealed that the strawberries were rotten due to poor storage. After careful examination, we decided to send replacement by another shipping company in three days . We assure you that this problem will not happen again.
We always ensure the highest quality of our fruits and hope the replacement is satisfactory for you. However, if you still have any further question about our fruits products . Please contact Betty Lai at 21110000.
Please accept our sincere apology for the inconvenience that has caused you.
- Anonymous1 decade ago