YES, the BBB is an ABSOLUTE joke! You need to remember that they have NO AUTHORITY to make the business do ANYTHING. At my old job, we used to laugh at customers who thought that the BBB was some entity that was going to come on in and "make" us bow to the customer's demands. They do NOTHING, but hear your side, hear the businesses side, then ask the business to work something out. THAT'S IT!!! If the business refuses to work with the customer, the BBB CANNOT do anything more!