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printer/scanner wont let me scan because of catridge?

im having problems with my printer/scanner. i tried scanning a picture but when i tried it it said it was busy then it said check and remove catridge.

after i did it still wont let me scan.

i have an hp psc 2170. can someone please help me?

1 Answer

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  • 1 decade ago
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    If It told you to remove the cartridge something was probably jammed you got the busy message because it was like a paper jam in a printer nothing will happen until It is happy put the cartridge back in and see if it will work now if not un plug the scanner's power and count to ten then plug it back it.

    Hope this helps

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