- 1 decade agoFavorite Answer
Because under the health insurance system belongings reduce, tap new resources and reduce expenses, causes the hospital to receive the unprecedented challenge and the impact in the management! Especially all the people health insurance bureau after 91 year seven month promotes the total amount budget, the hospital income reduction, the human affairs cost increases, how to promote under the limited medical resources to pay own expenses the medical service quality, promotes customer's degree of satisfaction, is direction which the medical department joint effort. Along with the populace living standard promotion, prevention health care consciousness gains ground, the people knowledge level of living has promoted the most people to have the prevention to win health care of idea in the treatment, not only increases to the medical service demand, is also getting higher and higher to the medical service quality aspect's expectation and the request. This research commemorates the hospital by the Zhanghua Xiu biography to pay own expenses to examine healthily is examined the artificial object of study, uses the questionnaire survey procedure to carry on the material collection.
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Below based on the above research motive, this research hope can achieve the goal: 1.
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The understanding pays own expenses to examine patient's basic population characteristic healthily, and discusses it whether to affect it to pay own expenses to examine the medical service quality to take the degree and satisfaction healthily.
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2. different examines the customer healthily when appraises the hospital the service level, each related service metric attribute takes the degree.
3. sickness to examines the healing institute seeing a doctor healthily the primary factor and the recommendation.
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This research will aim at Zhanghua Xiu to pass on the hospital to pay own expenses to examine the central department customer healthily, discusses it regarding to pay own expenses
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to examine the medical service quality to take in healthily the degree and satisfaction each service quality construction surface factor,
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and carries on the factor analysis and the naming to each variable, and the single variable examines analyses and so on (ONE-WAYANOVA),
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understood that the different sickness, the different background, to pays own expenses to examine the service quality factor healthily whether to have the different value degree and satisfaction.
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This part according to the research obtained conclusion will be: 1st, sample sickness is the female are many in the gender aspects; Age aspect, by 30~49
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year old of majority, and 絕 the major part concentrates between 40~49 years old, this result and Zhang Hongli (1998), waited Yu prosperous (1995) and Zeng Shu loyal
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(1986) similar, the middle-aged person and old person to pay own expenses to examine the main customer healthily by no means that this possibly was examines the populace to accept widely gradually healthily.
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In the school record aspect, by the Junior colleges and the research institute majority, the mass education degree's universal enhancement, to pays own expenses
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the approval which examines healthily to increase obviously; Marital aspect by married majority; In the occupation is by the trade and other freedoms industry primarily, next is the industry.
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2nd, is as for the whole, what most takes the project in the structure is “the medical equipment” and “the environment is clean” most does not take seriously is
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“the spacious space” and “the natural lighting and brightness”; In the process aspect, the project which will most take seriously is “doctor will reply the
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question in detail” and “doctor's specialized ability or the experience”, what but will most not take seriously will be “registration convenient” and “waits leads the
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medicine the time”; In the result aspect, the project which after most takes seriously is “diagnosing and treating, condition improvement” and “medicament curative effect”, what but most does not take seriously is “the hospital active homing condition”. 3rd,
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Zhanghua Xiu passes on the hospital is recommends (37.5%) high by the relatives and friends, but in the waiting time is short and doctor the famous these two items all resides
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in behind, had demonstrated the hospital possibly must strengthen again in this aspect. Speaking of doctor, the outpatient service customer regarding doctor's recommendation ratio is 83%; In hospital aspect, outpatient service customer regarding hospital recommendation ratio (89%).Source(s): 翻譯機
- LewisLv 41 decade ago
Just type them in to seperate paragraphs.
- 1 decade ago