How do i fix my CD/DVD drives when they are not registering disks i put into them?

Ive tried system restore, but i don't know the exact date they stopped working. When i look at properties it says "Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)" What can i do?

2 Answers

  • 1 decade ago
    Favorite Answer

    Well thats the issue with the registry of the cd dvd drive...

    perform the following steps to clear the issue..

    uninstall the CD/DVD drive form Device Manager :

    1. Click Start and select Control Panel.

    2. Double-click the system icon. If the System icon is not found

    directly under Control Panel, click the Performance and Maintenance

    icon and then click the System icon.

    3. The System properties Window opens. You can open the System

    Properties window directly by pressing the Windows key and

    Pause/Break key simultaneously.

    4. Click the Hardware tab and then click the Device Manager button.

    5. Click the plus (+) sign next to the DVD/CD-ROM drives .

    6. Right-click the driver listed under this Category and select

    Uninstall. In the Confirm Device Removal dialog box, click OK.

    7. Repeat step 6 until all entries under the device category are


    8. Restart the computer.

    After the system is restarted it automatically detects the drive and the drivers are installed.

    If the issue still persists, download the DougKnox patch form the below URL:

    If the issue still persists, perform manual registry set up by following the below steps:

    make a full backup of your registry files, particularly user.dat, system.dat, and policy.pol. If you make any incorrect entries, the backed-up registry files can be used to replace the corrupted registry entries.

    Follow these steps to backup registry:

    1. Click Start, select Run. In the "Open" field type REGEDIT

    2. Click OK and click "File" in the menu bar

    3. Click "Export" from the drop down menu this will open a new box

    4. Click the down arrow beside "Save In" and select "Local Disk (C:)"

    5. In the File Name field type BACKUP.REG Verify that under the "Export Range", that the radio button is beside "All"

    6. Click Save

    Now make the following changes in registry:

    1. Click plus sign next to HKEY_LOCAL_MACHINE

    2. Click plus sign next to System

    3. Click plus sign next to CurrentControlSet

    4. Click plus sign next to Control

    5. Click plus sign next to Class

    6. In the left hand window pane click {4D36E967-E325-11CE-BFC1-08002BE10318} to select that key

    7. In the right hand window pane select the UpperFilters registry key and press the delete key on the keyboard Confirm with an OK

    8. In the right hand window pane select the LowerFilters registry key and press the delete key on the keyboard Confirm with an OK

    9. Click on the "X" in the upper right hand corner of the Registry Editor window to close it

    This should solve the problem with CD-ROM drive.

    contact back for further assistance...

    Source(s): microsoft
  • 1 decade ago

    Your real problem is the drive itself. Windows seems to have trouble finding the drive.

    Fisrt shutdown and disconnect the drive, reboot.

    Then remove the drivers, and shutdown. After shutdown reconnect the drive, and reboot.

    When windows restarts it will load the drivers from the drives firmware.

    If that doesn't work, then you may need to replace the drive.

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