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My Printer/Scanner won't let me scan, What's wrong?

I have an HP Officejet 4315xi All-in-One Printer and when I try to scan something, I have no scan options. HELP!!!

5 Answers

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  • 1 decade ago
    Favorite Answer

    have you tried the scanner and camera wizard? click start, click printers and faxes, click scanners and cameras, double click on scanner image device and the scanner and camera wizard pops up. follow instructions from there.

    you may have to download and install the latest printer software/driver for your operating system from http://h10025.www1.hp.com/ewfrf/wc/softwareCategor...

    good luck!

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  • 1 decade ago

    You may have the wrong driver. I would do a driver scan on your system to see what needs updating. Try the free scan at http://www.pcdriverupdate.com that's what I use. It will install the proper drivers for all of your devices. See what the scan turns up, if the printer is listed that may be your problem and hopefully the update will solve it.

    Good luck!

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  • 4 years ago

    Oh hun!!! I am so happy that your placenta is only just touching the cervix!! It will more than likely have moved by your next scan!! So that is great news!! Also, what a shock!! I can't believe you have thought all this time you were having a boy! How lovely though if you wanted a girl in the first place. After your last question I answered, I am really happy to see this! What great news! I love the name Summer Rose too! Have you already bought much in blue? Hope not lol I'm really pleased for you :D xx

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  • Piper
    Lv 4
    6 years ago

    If you are unable to scan from your HP Printer no need to worry about it, just visit http://www.printer-techsupport.com/Hp-printer-supp... and get a certified technician to help you. Just visit and make a call on their number you will get a certified technician.

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  • 1 decade ago

    insert cd (HP Officejet 4315xi All-in-One Printer) in cd drive and install a software (i think the name is HP Photo software) for your scanner .your scanner missing device . good luck !

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