i can access e-mail,it is constantly on loading?
i can not access my e-mail,it is constantly on loading
- 1 decade agoFavorite Answer
Yes, me to. I've got 2 PCs, XPSP3 and Vista SP1, both have the same problem in Mozilla and Internet Explorer. My internet provider is Virgin Media (UK).
You can enter your Userid & password, then it just sits there downloading from mail.yimg.com.
I got a response from yahoo support but I'm not convinced. I'm going to work through it all I guess. All I've done is take Mozilla updates and installed SKYPE recently. Already uninstalled SKYPE. Still a problem...
Yahoo Support Response....
Thanks for writing to Yahoo! UKIE Customer Care.
We understand when you try to access your Yahoo! Mail account, pages are
not loading. We apologize for any inconvenience you may have
We're happy to say that we've tested your account and couldn't reproduce
the issue. This tells us the issue is related to your computer. This
could be something that was recently installed or a setting that is
We've provided a thorough list of troubleshooting steps below. We
understand it's long and technical in nature, but we're hopeful that
with your help, we can resolve the issue.
DISABLE INTERNET BROWSER ADD-ONS/PLUG-INS
Each Internet browser comes with optional upgrades or enhancements
commonly known as "add-ons" or "plug-ins." These features make your
Internet browser more useful & certain add-ons or plug-ins can
potentially cause issues with Yahoo! Mail.
To find out if this is the case, please try one of the following tasks
for your specific browser: Common uses include (but aren't limited to)
Toolbars, News or Stock Tickers, Instant Messaging, Weather alerts,
Email alerts, Antivirus/Antispy and/or Games
If you're running FireFox:
1. From the "Tools" menu, select "Add-ons" or "Extensions" depending on
2. Disable or uninstall extensions found here.
3. Click "OK."
4. Close and relaunch your Internet browser.
NOTE: Once a FireFox extension has been uninstalled, you can reinstall
it by visiting the FireFox extension library here:
CLEARING YOUR COOKIES & CACHE
We've found that clearing your cookies and cache usually takes care of a
lot of issues. When you need to clear your cache, follow the
instructions below for your browser and version.
* Mozilla Firefox for Windows
1. Choose "Tools" from Firefox's main menu.
2. Select "Options" from the pulldown menu.
3. Click the "Privacy" tab on the left, and click the "Clear Now "
button next to "Ask me before clearing private data".
4. Click the OK button at the bottom of the window.
5. Close and re-start your browser.
* Other Browsers:
If you are running a browser other than those listed above and would
like more information on how to clear your browser's cache, please refer
to your browser's help file.
TEMPORARILY DISABLE ANTIVIRUS/ANTISPY/FIREWALL PRODUCTS
Maybe one of your security applications, such as your antivirus,
anti-spyware, or firewall products, is causing a problem with your
Yahoo! Mail. To see if this is the problem, please temporarily disable
your security software to see if the issue goes away.
1. For most security software products, you can right-click on the
security software icon in the bottom right-hand corner of your screen,
by the system clock. This will usually pop up a menu with "Preferences"
or "disable" as an option.
2. Try to change one of those options to see if the issue goes away.
PLEASE NOTE: In some cases, you might not be able to completely disable
the security software. The directions for each security software package
differ from vendor to vendor. If you need help, please get in touch with
your security software vendor or computer Help desk.
We realise this message was long and contained many technical
troubleshooting recommendations and we appreciate you taking the time to
follow through the steps provided."Source(s): yahoo support
- 1 decade ago
Im having the same problem. I think its yahoo that is causing this problem and not are systems, because ive seen lots of people that are having this problem