i can access e-mail,it is constantly on loading?

i can not access my e-mail,it is constantly on loading

2 Answers

Relevance
  • 1 decade ago
    Favorite Answer

    Yes, me to. I've got 2 PCs, XPSP3 and Vista SP1, both have the same problem in Mozilla and Internet Explorer. My internet provider is Virgin Media (UK).

    You can enter your Userid & password, then it just sits there downloading from mail.yimg.com.

    I got a response from yahoo support but I'm not convinced. I'm going to work through it all I guess. All I've done is take Mozilla updates and installed SKYPE recently. Already uninstalled SKYPE. Still a problem...

    Yahoo Support Response....

    "Hello Steve,

    Thanks for writing to Yahoo! UKIE Customer Care.

    We understand when you try to access your Yahoo! Mail account, pages are

    not loading. We apologize for any inconvenience you may have

    experienced.

    We're happy to say that we've tested your account and couldn't reproduce

    the issue. This tells us the issue is related to your computer. This

    could be something that was recently installed or a setting that is

    improperly configured.

    We've provided a thorough list of troubleshooting steps below. We

    understand it's long and technical in nature, but we're hopeful that

    with your help, we can resolve the issue.

    DISABLE INTERNET BROWSER ADD-ONS/PLUG-INS

    Each Internet browser comes with optional upgrades or enhancements

    commonly known as "add-ons" or "plug-ins." These features make your

    Internet browser more useful & certain add-ons or plug-ins can

    potentially cause issues with Yahoo! Mail.

    To find out if this is the case, please try one of the following tasks

    for your specific browser: Common uses include (but aren't limited to)

    Toolbars, News or Stock Tickers, Instant Messaging, Weather alerts,

    Email alerts, Antivirus/Antispy and/or Games

    If you're running FireFox:

    1. From the "Tools" menu, select "Add-ons" or "Extensions" depending on

    your version.

    2. Disable or uninstall extensions found here.

    3. Click "OK."

    4. Close and relaunch your Internet browser.

    NOTE: Once a FireFox extension has been uninstalled, you can reinstall

    it by visiting the FireFox extension library here:

    https://addons.mozilla.org/?application=firefox

    CLEARING YOUR COOKIES & CACHE

    We've found that clearing your cookies and cache usually takes care of a

    lot of issues. When you need to clear your cache, follow the

    instructions below for your browser and version.

    * Mozilla Firefox for Windows

    1. Choose "Tools" from Firefox's main menu.

    2. Select "Options" from the pulldown menu.

    3. Click the "Privacy" tab on the left, and click the "Clear Now "

    button next to "Ask me before clearing private data".

    4. Click the OK button at the bottom of the window.

    5. Close and re-start your browser.

    * Other Browsers:

    If you are running a browser other than those listed above and would

    like more information on how to clear your browser's cache, please refer

    to your browser's help file.

    TEMPORARILY DISABLE ANTIVIRUS/ANTISPY/FIREWALL PRODUCTS

    Maybe one of your security applications, such as your antivirus,

    anti-spyware, or firewall products, is causing a problem with your

    Yahoo! Mail. To see if this is the problem, please temporarily disable

    your security software to see if the issue goes away.

    1. For most security software products, you can right-click on the

    security software icon in the bottom right-hand corner of your screen,

    by the system clock. This will usually pop up a menu with "Preferences"

    or "disable" as an option.

    2. Try to change one of those options to see if the issue goes away.

    PLEASE NOTE: In some cases, you might not be able to completely disable

    the security software. The directions for each security software package

    differ from vendor to vendor. If you need help, please get in touch with

    your security software vendor or computer Help desk.

    We realise this message was long and contained many technical

    troubleshooting recommendations and we appreciate you taking the time to

    follow through the steps provided."

    Source(s): yahoo support
    • Commenter avatarLogin to reply the answers
  • 1 decade ago

    Im having the same problem. I think its yahoo that is causing this problem and not are systems, because ive seen lots of people that are having this problem

    • Commenter avatarLogin to reply the answers
Still have questions? Get your answers by asking now.