? asked in 社會與文化語言 · 1 decade ago

英文翻譯 先幫忙看一下摘要 拜託 不要翻譯軟體

題目Satisfaction, Complaint, and the Stock Value Gap

This article introduces the concept of a stock value gap—the shortfall of a firm’s actual market value from its optimal market value, as measured by a best-performing benchmark. Using a large-scale, real-world database, the authors test the effects of both customer satisfaction and customer complaint on the stock value gap of firms. The results show that customer complaint has a stronger effect than customer satisfaction on the value gap. Furthermore, there is some support for the moderating influences of working capital and firm specialization. The results provide actionable guidelines to build a more complete customer equity dashboard and encourage managers to provide a supportive organizational environment to create shareholder value.

1 Answer

  • Anonymous
    1 decade ago
    Favorite Answer

    標題 : 滿意度,投訴,以及庫存的價值差距


    Source(s): Chebika
Still have questions? Get your answers by asking now.