BS Pastpaper 01 Q7
(a) Explain the unigue characteristics of sevice operations relative to manufacturing operations. (12marks)
(b) In view of these unique characteristics, suggest what operations management techniques are required for good-quality service. (13marks)
- 1 decade agoFavorite Answer
(a) due to characteristics of services [intangible + Inseparability + Perishability + Variability] - explain the terms and give examples
(b) In regard to those 4 characteristics, suggest how to keep quality consistent in operation? hence its operation should be something different from product production. think in this way.
大約係咁o拉.Source(s): 自己, 工管學生