I'm surprised the other nurse said it was illegal to give results over the phone - I know my doctors always tell me my lab results over the phone when I am a patient, including bad news. I don't know if they are breaking the rules for me since I am an RN, but I seriously doubt it. I can think of several times off the top of my head when the doctor called me to at home to tell me that my platelet count dropped, or that my anticardiolipin antibodies were high, or that I wasn't pregnant. All bad news, but not worthy of a trip to the doctor. Just last week the doctor called to tell me I'm hypothyroid and to make an appointment with an endocrinologist!
HIPAA rules are always sorta broken and sorta followed - like whenever you sign in at the doctor's office that's breaking privacy b/c you can see all the other patients names before you!
RN and also a patient