I work in the NHS and it has to be one of the most stressful of jobs I have ever done. Since it went over to patient-led, it is literally like handing the asylum over to the lunatics.....really.
I was sent an official letter about a year ago, informing me that a complaint had been received about me from a patient (service user...client...customer...whatever), and that I should bring a union rep with me and attend an official meeting with the manager. I had no idea what the complaint was until the day of the meeting, and duly turned up with 2 supporters.
It was one of making a noise when I entered a bedroom, and the official machine swung into full action to resolve the problem to the patients satisfaction, which resulted in a personal apology from the manager, to the patient.
I never did find out what the noise was that I was supposed to have made.
For anyones information, I work on a ward where I care for a range of mental problems, that often involves much abuse, shouting, physical abuse, etc from patients,and the patient that complained about me was a total alcoholic,drinking 2 lites of rum a day, supplied on the ward by his visitors, who was always so out of it that we had to pick him up off the floor when he fell out of bed in his drunken state, and not one official stopped this all the time he was with us......
You couldnt make half of it up.