promotion image of download ymail app
Promoted

尋找英文期刊~~謝謝

請幫我尋找這篇文章檔案,感謝。

Yang, Z., Cai, S., Zhou, Z. and Zhou, N. (2005), “

Development and validation of an instrument to measure user perceived service quality of information presenting Web portals,” Information and Management, Vol. 42, No. 4, pp.575-589.

Update:

我的mail是openbmw小老數gmail點com。感謝兩位大師級,因為jyeh己經寄給我了,再次感謝兩位大大。

2 Answers

Rating
  • 1 decade ago
    Favorite Answer

    AbstractIncreasing numbers of organizations have set up material on their Web portals as a way of providing users with information about their products or services. This study developed and validated an instrument to measure user perceived service quality of such portals. Based upon conceptual models in the areas of IS and technology adoption, and using responses from 1992 users, we validated a five-dimension service quality instrument involving: usability, usefulness of content, adequacy of information, accessibility, and interaction. This scale provides a useful instrument for researchers who wish to measure the service quality of Web portals and for portal managers who want to improve their service performance.

    這本期刊所刊登論文的最後一頁有作者照片,真的很酷!

    • Commenter avatarLogin to reply the answers
  • 1 decade ago

    我找到這篇論文

    請告知email方便傳檔案給你

    • Commenter avatarLogin to reply the answers
Still have questions? Get your answers by asking now.