Thanks, I'll be calling as well. Just came back there, first time I've shopped there since early holidays on 2012! Wow, what an ordeal just to buy a pair of heavy winter socks. This is attached to a large mall outside Philly. Maybe 2 registers open on the entire 2nd floor - both with with long lines. They have some insane new procedure - first asking for your phone number (which I CAN'T STAND! Denied, they don't need my number) Then something about points, accepting this and that to get .20 cents off the purchase, something else that I can nly pay $5...not billed later? No idea what that is..whatever it is theres always a catch. Forget it. Of course "Would you like to use your - insanely high APR% - Sears Card today?" No. Literally waited 20 minutes, 2 people in front of me, and it took me about 7, 8 minutes for my own transaction - just to buy a pair of $20.00 socks..The patience of the couple in front of me, the people behind me were running extremely thin. Mine was pushed to the limit. After the questions about some profile, e-receipts, pushing touchpads...I just said "I just want to pay cash for this and leave" I don't know if i can blame the cashier, she HAS to do this upselling nonsense, the usual junk in retail or she could lose her job - I did the routine a long time ago, it stinks. But c'mon, one tiny purchase should not average 5+ minutes per person. If you are going to pull it, then get more cashiers to deal with the lines. Whatever the case, I'm done with that place. No wonder this classic US company is going into the cr*pper!