Assignment, Please help!!
Why TQM success in some organizations while failed in others?
- 1 decade agoFavorite Answer
TQM = Total Quality Management
To make it success, its involved the following :
a. Is that Top management has commitment to do well ? and keep long term.
b. Is that the System well design that the Quality of each step/operation in the
company are well defined and clear ?
eg. What Feedback is available in the company when Quality is not OK ?
c. Is that all the staffs understand it and know what they need to do ?
d. Is that inter-department cooperation is good ? (Mostly failed start from
e. When there are some changes in the habit/practice to implement the TQC,
some old staffs are resistant to change.
Can they be drive to accept new idea, new things ?
So, its very easy to become failure, when the asnwer is NO for any of the above issues.